SEPA CEO Terry A'Hearn Discusses How His Company Responded to a Hack

The transcript details a cyber attack on Christmas Eve, focusing on the initial response, communication strategies, and decision-making processes. The organization chose not to pay the ransom, considering ethical and systemic implications. Recovery efforts included building a new IT system and enhancing cybersecurity measures. The discussion also highlights the importance of expert advice and stakeholder communication during crises.

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