Prince and Princess of Wales visit Northern Ireland

The video discusses the process of conducting assessments and managing crises by referring clients to counselors in various areas. It highlights the importance of having trained counselors available to deescalate situations. The video also covers changes in services, supported by organizations like the Prince of Wales Trust, to ensure trained counselors are always accessible. The focus is on the significance of having the right skills to provide reassurance and guidance to individuals in need.

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