999 call handlers among BT and Openreach workers on strike over pay

The transcript discusses a strike involving BT call center workers, including 999 call handlers, due to dissatisfaction with a 4.8% pay rise amidst a cost of living crisis. The workers are on their fifth day of strike, facing financial difficulties, and are urging the company to negotiate. Despite previous dispensations, the company has not responded to offers for negotiation. The transcript calls for government intervention to encourage BT to negotiate a fair settlement.

What new insight or understanding did you gain from this video?