How To Be Diplomatic & More Polite in English PART 2

This video is a continuation of a previous lesson on making English more diplomatic and polite. It provides six tips: changing grammar to past simple, using 'I was hoping' and 'I was wondering' to soften requests, employing passive voice to depersonalize statements, using 'Would you mind' for polite requests, and avoiding direct 'you' statements. Each tip is explained with examples and practice prompts to help viewers apply these techniques in their communication.

What new insight or understanding did you gain from this video?