Hollywood Bowl: Confusion and uncertainty damaging for customer confidence

The transcript discusses the disappointment of a business unable to reopen due to last-minute restrictions, despite having implemented extensive COVID-19 safety measures. The business had prepared to welcome families in a secure environment, with protocols like social distancing, hygiene practices, and protective equipment. The speaker compares the safety of their centers to other activities that remain open, emphasizing the precautions taken to ensure customer safety.

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