Email Communication and Advice Scenarios

Email Communication and Advice Scenarios

Assessment

Interactive Video

English

6th - 7th Grade

Hard

Created by

Richard Gonzalez

FREE Resource

Ana introduces a tutorial on giving advice, focusing on useful phrases. A scenario is discussed where Bob advises Noelia on handling irrelevant emails from a client, Susan. Bob suggests responding only to work-related emails, which successfully stops the irrelevant ones. The tutorial concludes with a review and practice of key phrases for giving advice.

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main topic introduced in the video?

Handling difficult clients

How to write emails

Giving advice

Time management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step Ana suggests for learning to give advice?

Read a book on advice

Listen to useful language

Write down your thoughts

Ask a friend for help

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the video according to Ana?

To learn about client management

To practice giving advice

To improve time management

To teach how to write emails

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What issue is Noelia facing with Susan?

Susan is not responding to emails

Susan is sending irrelevant emails

Susan is asking for too much work

Susan is not attending meetings

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why was Noelia hesitant to ask Susan to stop emailing?

Susan is a friend

Noelia doesn't know Susan well

Susan is an important client

Noelia is shy

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was Bob's initial advice to Noelia regarding Susan's emails?

Ask Susan to stop emailing

Ignore all emails

Respond only to work-related emails

Talk to a colleague about it

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What did Bob suggest Noelia do about Susan's emails?

Only respond to work-related emails

Ignore all emails

Respond to every email

Ask Susan to stop emailing

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