Effective Communication Structures

The video uses GPS as a metaphor for structured communication, introducing the 'What, So What, Now What' framework. This structure helps in delivering clear and concise messages, cutting through communication clutter. The video explains each part of the structure, provides practical examples, and discusses its benefits. It concludes with tips for implementation and encourages viewers to try the structure.

Why does the speaker compare using GPS for driving to using a structured approach in communication?

• Both provide entertainment during the journey.

• Both are used to save time.

• Both are used to avoid traffic.

• Both help in reaching a destination efficiently.

What is the main idea of the video?

• To explain the benefits of GPS.

• To introduce a communication structure.

• To discuss the history of communication.

• To teach a new language.

What is the first component of the 'What, So What, Now What' structure?

• The audience's reaction.

• The importance of the message.

• The main idea or point.

• The next steps to take.

What does the 'So What' part of the structure address?

• The main idea of the message.

• The importance and relevance of the message.

• The conclusion of the message.

• The next steps to be taken.

What is the purpose of the 'Now What' component in the communication structure?

• To introduce the main idea.

• To summarize the entire message.

• To explain the importance of the message.

• To outline the next steps or actions.

Who is credited with teaching the 'What, So What, Now What' structure?

• A lecturer at Harvard Business School.

• A lecturer at Stanford Business School.

• A communication expert from MIT.

• A professor from Yale University.

How does using the structure in verbal communication affect the audience?

• It makes them more distracted.

• It causes them to lose interest.

• It engages them and makes them attentive.

• It confuses them.

What is the effect of using the structure on the audience during a meeting?

• They ask fewer questions.

• They leave the meeting early.

• They show more engagement and interest.

• They become more distracted.

What is the main benefit of using the structure in emails?

• It makes emails more colorful.

• It helps in being concise and specific.

• It makes emails longer.

• It increases the number of emails sent.

In the example email, what is the 'What' component?

• Confirming details.

• Requesting a meeting.

• Following up on a proposal.

• Asking for feedback.