How to Handle Awkard Calls

What type of caller is characterized by sharing too much information?

• The Chatty

• The Wanderer

• The Oversharer

• The Silent One

What is a good way to handle an awkward silence on a call?

• Hang up the call

• Ignore the silence

• Ask if the caller is still there

• Speak faster

What should you do if a caller starts rambling?

• Let them talk

• Tell them to be quiet

• Redirect the conversation with clarifying questions

• Change the subject

Why is it important to practice with a colleague?

• To speak faster

• To make others laugh

• To avoid phone calls

• To develop natural and confident responses

What attitude should you maintain during an uncomfortable call?

• Exhibiting rudeness

• Maintain a professional and empathetic approach

• Talk only about yourself

• Being indifferent