Communicating for Success!

What are the golden rules of communication?

• Use jargon and complex language.
• Interrupt frequently to make your point.
• Avoid giving any feedback.
• 1. Be clear and concise. 2. Listen actively. 3. Show respect. 4. Provide feedback. 5. Ensure understanding.

What are one of the 10 steps of the consultation method?

• Review and asses the clients needs

• Ignore the client's concerns
• Provide a detailed report immediately
• Focus solely on the paperwork

What is one way to handle an unhappy client?

• Ignore their concerns and move on.
• Blame the client for the issue.
• Offer a discount without addressing the problem.
• Listen and offer a solution.

Which is something to remember when communicating with your coworkers?

• Use jargon and technical terms.
• Speak only when spoken to.
• Be clear and concise.
• Avoid eye contact during discussions.