Guía para el éxito

What is the first step when a client enters the restaurant?

• Ask if they have a reservation.

• Greet them politely and introduce yourself.

• Offer them a menu.

• Lead them to a table.

After welcoming a client, what is the next step regarding their reservation?

• Immediately lead them to any available table.

• Ask if they have a reservation and how many people are in their party.

• Offer them an aperitif while they wait.

• Direct them to the waiting area.

When assigning a table, what is an important consideration?

• Always seat large groups and families at the same station.

• Assign a table that is appropriate for the number of diners.

• Seat noisy groups near the entrance.

• It is acceptable to assign a dirty table if no other is available.

¿Estás disfrutando la lección en vídeo?

• Sí

• No

When presenting the menu, what is the correct approach?

• Simply distribute the menus to the clients.

• Offer the menu and mention any daily specials or promotions.

• Wait for the client to ask for the menu.

• Only offer the menu if the client has already ordered an aperitif.

What should a server do when a client has paid and is ready to leave?

• Immediately clean the table for the next guests.

• Help them stand, adjust their chair, and thank them for their visit.

• Ask them to leave quickly if the restaurant is busy.

• Ignore them as they exit.