Key Performance Indicator

In an organization, what is the correct hierarchical order from broad to specific?

• Strategies, Priorities, Mission

• Mission, Strategies, Priorities

• Priorities, Mission, Strategies

• Mission, Priorities, Strategies

What is the primary purpose of Key Performance Indicators (KPIs)?

• To track employee attendance.

• To measure the success of specific strategies.

• To manage daily operational tasks.

• To set long-term organizational missions.

If a company's strategy is to improve customer experience, which of the following would be a Key Performance Indicator (KPI) for this strategy?

• Employee productivity.

• Call wrap-up time.

• Customer satisfaction surveys.

• Quality of information gathered.

Which of the following is an example of a general performance measure that might NOT be considered a Key Performance Indicator (KPI) if not tied to a specific strategy?

• Customer satisfaction survey results.

• Quality of communication.

• Productivity.

• Brand loyalty.

How do Key Performance Indicators (KPIs) differ from standard performance goals for employees?

• KPIs are always consistent and static, while standard goals change frequently.

• KPIs are primarily for individual employees, while standard goals are for the organization.

• KPIs shift to match corresponding strategies and priorities, while standard goals are relatively consistent and static.

• KPIs are less important than standard performance goals.