Business Correspondence

What does direct eye contact and a slight head tilt communicate during a conversation?

• Disinterest and boredom.

• Attentiveness and interest.

• Aggression and dominance.

• Confusion and uncertainty.

What type of breathing is recommended to calm nerves before an important communication event?

• Short, rapid breaths.

• Shallow chest breaths.

• Deep belly breaths.

• Holding your breath.

Besides deep breathing, what two mental techniques are suggested to manage nerves and improve communication?

• Overthinking and worrying.

• Visualization and meditation.

• Distraction and avoidance.

• Multitasking and rushing.

What is the recommended approach for effective business communication regarding problem-solving?

• Focus on why something cannot be done.

• Focus on how something can be done.

• Only communicate positive ideas.

• Avoid discussing problems altogether.

What is a key aspect of active listening in professional communication?

• Formulating your next point while the other person is speaking.

• Focusing only on the words being said.

• Truly listening to what the other person is saying and validating their message.

• Using body language to show you are engaged.