Listening video 1

What percentage of communication time is typically spent listening, and what percentage of what is heard is generally retained?

• 50% listening, 50% retained

• 60% listening, 25% retained

• 75% listening, 40% retained

• 40% listening, 60% retained

How is listening defined, and what kind of process is it?

• Hearing sounds and identifying their source; a physical process.

• Making meaning from sound; a mental process of extraction.

• Interpreting spoken words; a linguistic process.

• Responding to auditory stimuli; a reactive process.

Which of the following are identified as filters that influence what we pay attention to when listening?

• Volume, pitch, and tone

• Culture, language, values, and beliefs

• Distance, direction, and duration

• Echo, reverberation, and frequency

What does the RASA acronym, used for improving conscious listening in communication, stand for?

• Read, Analyze, Speak, Act

• Receive, Appreciate, Summarise, Ask

• Remember, Articulate, Share, Advise

• React, Assess, Sense, Acknowledge

What are the 5 tools that he suggests to improve listening?

• Silence,

  Mixer,

  Savoring,

  Listening Positions,

  RASA

• • Echoing

  • Filtering

  • Reflecting

  • Shadowing

  • Overlapping

• • Passive Hearing

  • Interrupting

  • Selective Hearing

  • Background Listening

  • Repeating

• • CASA

  • LARA

  • SASA

  • RASA-Plus

  • PACE