Body Language

What is body language?

• Communicating through spoken words.

• Communicating through written messages.

• Communicating through nonverbal signals.

• Communicating through sign language.

How do the meanings of body language expressions vary?

• They are universal across all cultures.

• They vary from person to person, regardless of culture.

• They vary from culture to culture.

• They are only understood by experts.

Which of the following is considered a component of body language?

• Spoken words

• Facial expressions

• Written notes

• Loud noises

If Alice crosses her arms and avoids eye contact, how might customers perceive her?

• As friendly and welcoming.

• As approachable and helpful.

• As unapproachable.

• As eager to assist.

What is a key benefit of being aware of body language?

• It helps you speak more clearly.

• It allows you to avoid communication entirely.

• It influences how people perceive you and how you perceive them.

• It makes you a better listener.