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Support Community Video Quiz

Support Community Video Quiz

Assessment

Interactive Video

Instructional Technology

9th - 10th Grade

Practice Problem

Hard

Created by

Nancy Jackson

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What can non-registered members do in the support community?

Submit ideas for product development

View technical support case history

Search for help articles and videos

Like and comment on content

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the benefits of being a registered member?

Access to exclusive video tutorials

Ability to view technical support case history

Discounts on future products

Priority in tech support responses

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How are unanswered questions handled in the support community?

They are deleted after 24 hours

They are sent to a community forum

They are automatically escalated to tech support

They are archived for future reference

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should instructors encourage students to do regarding the support community?

Register for an account

Submit feedback on the platform

Create their own help articles

Take advantage of the student support community

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can students navigate back to the instructor community home page?

By logging out and logging back in

By clicking 'support community home', then 'instructors'

By clicking 'student support home'

By using the search bar

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