
Customer Relationship Strategies Quiz

Interactive Video
•
Business
•
9th - 10th Grade
•
Hard
Jennifer Brown
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important for businesses to nurture relationships with their customers?
To increase the number of transactions
To avoid customer feedback
To reduce the cost of products
To meet customer expectations and develop as the business grows
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a transactional relationship in business?
A relationship where customers and businesses interact frequently
A relationship that involves co-creation of products
A relationship with no direct contact between business and customer
A relationship where interaction occurs only during purchase
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which type of relationship allows customers to help themselves with the necessary equipment provided by the business?
Loyalty program
Dedicated personal assistance
Self-service relationship
Transactional relationship
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do loyalty programs benefit businesses?
They make it easier for customers to switch brands
They reduce the need for customer service
They increase the cost of products
They reward customers and encourage repeat business
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What characterizes a long-term customer relationship?
A focus on immediate sales
Frequent short-term interactions
Minimal customer engagement
Regular interactions and emotional connection
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In a co-creation relationship, how do businesses develop products?
By using only automated services
By outsourcing to third-party companies
By working directly with customers
By relying solely on in-house innovation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of building communities around a brand?
To limit customer feedback
To reduce customer interaction
To strengthen customer bonds and gather feedback
To increase product prices
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