Customer Relationship Strategies Quiz

Customer Relationship Strategies Quiz

Assessment

Interactive Video

Business

9th - 10th Grade

Hard

Created by

Jennifer Brown

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important for businesses to nurture relationships with their customers?

To increase the number of transactions

To avoid customer feedback

To reduce the cost of products

To meet customer expectations and develop as the business grows

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a transactional relationship in business?

A relationship where customers and businesses interact frequently

A relationship that involves co-creation of products

A relationship with no direct contact between business and customer

A relationship where interaction occurs only during purchase

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of relationship allows customers to help themselves with the necessary equipment provided by the business?

Loyalty program

Dedicated personal assistance

Self-service relationship

Transactional relationship

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do loyalty programs benefit businesses?

They make it easier for customers to switch brands

They reduce the need for customer service

They increase the cost of products

They reward customers and encourage repeat business

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What characterizes a long-term customer relationship?

A focus on immediate sales

Frequent short-term interactions

Minimal customer engagement

Regular interactions and emotional connection

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a co-creation relationship, how do businesses develop products?

By using only automated services

By outsourcing to third-party companies

By working directly with customers

By relying solely on in-house innovation

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of building communities around a brand?

To limit customer feedback

To reduce customer interaction

To strengthen customer bonds and gather feedback

To increase product prices

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