Ordering and Correcting a Coffee Order

What does the customer initially order?

• A number seven lunch special and a tall cappuccino with three sugars

• A number five lunch special and a tall cappuccino with no sugar

• A number seven lunch special and a house coffee with three sugars

• A number five lunch special and a house coffee with no sugar

What is the total cost of the order?

• $10.59

• $8.29

• $9.49

• $7.99

What does the customer request regarding the order?

• To have the order to go

• To have the order to stay

• To add an extra item

• To change the order completely

What mistake does the server make with the order?

• Gives a tall cappuccino with no sugar instead of a house coffee with three sugars

• Gives a number five lunch special instead of a number seven

• Gives a tall cappuccino with extra sugar

• Gives a house coffee with no sugar instead of a tall cappuccino with three sugars

How does the server respond to the mistake?

• Ignores the complaint

• Apologizes and corrects the order

• Offers a discount on the next purchase

• Offers a refund