Instant Messaging in the Workplace

What is one of the main benefits of using instant messaging in the workplace?

• It is a convenient tool for quick communication.

• It allows for lengthy discussions.

• It is used only for sharing jokes.

• It replaces the need for emails.

How should you approach someone via instant messaging if you need something unexpectedly?

• Send a detailed email instead.

• Call them directly without prior notice.

• Greet them and ask if they are available before making your request.

• Send a message without checking their status.

What should you do if the person you want to message has set their status to 'do not disturb'?

• Wait until they message you first.

• Call them to get their attention.

• Respect their status and only message if it's urgent.

• Send them a message anyway.

What is a recommended action if an instant messaging conversation starts to become lengthy?

• End the conversation abruptly.

• Switch to email for more detailed discussion.

• Suggest meeting in person to discuss further.

• Continue the conversation as it is.

What is often sufficient to end a resolved instant messaging conversation?

• A detailed summary of the conversation.

• No message at all.

• A formal goodbye message.

• A brief 'thanks'.