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Understanding Customer Relationships and Social Media

Understanding Customer Relationships and Social Media

Assessment

Interactive Video

Business

9th - 10th Grade

Practice Problem

Hard

Created by

Jennifer Brown

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How did businesses traditionally maintain customer relationships 500 years ago?

Through email marketing

Via word of mouth

By using billboards

Through social media

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does Gary Vaynerchuk suggest is more valuable than a hundred likes on social media?

A viral video

A single customer who loves your company

A trending hashtag

A large number of followers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What role does social media play according to 'The Thank You Economy'?

It enables businesses to listen to their customers

It helps companies automate customer service

It allows businesses to advertise more efficiently

It reduces the need for customer feedback

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How did Gary Vaynerchuk build his Wine Library TV business?

By creating viral videos

By answering tweets authentically

By investing in TV advertisements

By offering discounts on wine

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was a key factor in the success of Wine Library TV?

High-quality video production

Authentic customer engagement

Expensive marketing campaigns

Celebrity endorsements

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