Business Letter Writing Quiz

What is the correct format for a business letter heading?

• Include only your name

• Include the recipient's name and address

• Include your street address and the date

• Include your name and address

What should you do if you don't know the name of the person you are addressing in a business letter?

• Use a friendly greeting like 'Hello'

• Use the title and department of the person

• Use a generic greeting like 'To Whom It May Concern'

• Leave the salutation blank

What punctuation should follow the salutation in a business letter?

• A period

• A colon

• An exclamation mark

• A comma

What is the recommended structure for the body of a business letter?

• Introduction, details, and summary

• Introduction, body, and conclusion

• Introduction, argument, and conclusion

• Introduction, elaboration, and conclusion

Why should business letters be concise and not exceed one page?

• Because longer letters are less professional

• To make it easier to file

• Because busy people don't have time to read long letters

• To save paper

What is an appropriate complimentary closing for a business letter?

• Best Wishes

• Sincerely

• Yours Truly

• Love

What should you include in the signature section of a business letter?

• Your name and a personal message

• Your name and a quote

• Your name and title, if applicable

• Your name and the recipient's name

What type of font is recommended for a business letter?

• A script-like font

• A bold, colorful font

• A decorative font

• A conservative, businesslike font

In the practice scenario, what is the main issue that needs to be addressed in the complaint letter?

• The store's return policy

• Rude service from a sales associate

• The quality of the clothing

• The store's location

What is the key to writing an effective complaint letter?

• Including personal anecdotes

• Being brief, polite, and clear

• Using strong language to express anger

• Being as detailed as possible