Total Quality Management Quiz

What does the 'total' in Total Quality Management refer to?

• The overall customer base

• The total number of products produced

• The sum of all financial investments

• All processes and efforts by employees

In the example of the company Gesture, what is the primary focus besides generating revenue?

• Reducing production costs

• Hiring more employees

• Customer satisfaction

• Expanding to new markets

Which of the following is NOT one of the six principles of TQM?

• Total employee involvement

• Customer satisfaction

• Financial auditing

• Continuous improvement

What is the importance of customer feedback in TQM?

• It helps in reducing production costs

• It determines the company's stock price

• It is used to calculate employee bonuses

• It provides insights for improving product quality

How does TQM improve the public image of a company?

• By hiring celebrity endorsements

• By increasing advertising budgets

• Through aggressive market expansion

• Through consistent quality and customer satisfaction

Which advantage of TQM involves reducing non-productive activities?

• Improved company environment

• Excellent customer satisfaction

• Checking non-productive activities

• Better personal relations

What is a potential disadvantage of TQM related to employee creativity?

• It encourages too much creativity

• It limits creativity by enforcing strict guidelines

• It requires employees to work overtime

• It increases the need for creative marketing

Why might employees resist TQM implementation?

• It reduces their salaries

• It increases their workload significantly

• It requires working in a structured pattern

• It offers too many vacation days

What is a common cost-related disadvantage of TQM?

• It reduces employee salaries

• It increases company expenses

• It limits market expansion

• It decreases product quality

How does TQM affect production during its initial implementation?

• It speeds up production

• It causes production disruption

• It has no effect on production

• It reduces production costs