Understanding Difficult Coffee Shop Customers

What is a common issue with the indecisive customer at a coffee shop?

• They never tip the barista.

• They always order the same thing.

• They can't decide on their order.

• They order too quickly.

How does the 'coin guy' typically pay for his order?

• With exact change.

• With a prepaid coffee card.

• With a credit card.

• With a pile of coins.

What is a characteristic of the 'line manager' customer?

• They are very patient.

• They always order the most expensive drink.

• They give unsolicited advice to staff.

• They help organize the line.

What is a common trait of customers with mild amnesia?

• They always order the same drink.

• They forget their order or name.

• They remember everyone's name.

• They never forget to tip.

What makes 'crazy cappuccino ladies' challenging for baristas?

• They order simple drinks.

• They have very specific drink requests.

• They always pay with cash.

• They never complain about their drinks.

Why might someone use a coffee shop as a place to vent?

• They want to meet new people.

• They find it cheaper than therapy.

• They enjoy the coffee.

• They like the ambiance.

What is a common behavior of the 'slob' customer?

• They clean up after themselves.

• They leave the condiment station messy.

• They always order to-go.

• They never use sugar.

What does the 'mooch' customer typically request?

• A refund or replacement for an empty drink.

• A discount on their order.

• A free drink.

• A larger size for the same price.

How does the 'zombie caffeine-deprived addict' behave when the shop is closed?

• They shake the door handles and bang on windows.

• They try to break in.

• They wait patiently outside.

• They leave and come back later.

What does the narrator encourage viewers to do at the end of the video?

• Apply for a job at Starbucks.

• Try new coffee drinks.

• Share their own experiences with difficult customers.

• Visit more coffee shops.