
Politeness in Customer Service
Interactive Video
•
English
•
9th - 10th Grade
•
Practice Problem
•
Hard
Jennifer Brown
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is politeness particularly crucial in customer service roles?
It helps in building a personal relationship with customers.
It ensures faster service delivery.
It is essential for maintaining a professional image.
It allows employees to avoid difficult questions.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first thing Patricia says when she answers the phone?
Hello. Good morning.
Wait a minute.
What do you want?
Yes? Huh?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does Patricia respond when she can't hear the caller?
What? Huh? Can't hear you.
I'm afraid I didn't hear what you said. Could you speak a little louder, please?
Can you repeat that?
Speak up, I can't hear you.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the polite way to ask for someone's email according to Patricia?
Email, please.
Gimme your email.
May I have your email please?
Can I have your email?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What phrase does Patricia use to offer assistance?
What do you want?
How can I assist you?
Do you need something?
What else?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is 'Would you like' preferred over 'Do you want' in customer service?
It is more direct.
It sounds more polite.
It is easier to say.
It is less formal.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the impact of using informal language like 'Gimme' in a professional setting?
It can make communication faster.
It is preferred by most customers.
It is acceptable in all situations.
It is only suitable in informal settings.
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