Automating Shopify Customer Service with AI

What is the primary benefit of using AI for Shopify customer service?

• It limits the store's product offerings.

• It requires extensive coding knowledge.

• It increases the cost of customer service.

• It automates customer interactions without coding.

What is the first step in setting up the Shopify AI agent?

• Creating a new Shopify store.

• Installing the Jotform app.

• Selecting a chatbot avatar.

• Writing a chatbot script.

Which skill is NOT mentioned as an option for the AI chatbot?

• Product Discovery

• Customer Support

• Order Management

• Social Media Management

What can be customized in the Agent Style tab?

• The chatbot's coding language.

• The chatbot's color scheme and font.

• The chatbot's pricing plan.

• The chatbot's product inventory.

How can additional knowledge be added to the AI agent?

• By uploading files and adding Q&A pairs.

• By changing the Shopify store theme.

• By reducing the number of chatbot skills.

• By increasing the chatbot's response time.

What is the purpose of testing the AI chatbot?

• To ensure it responds accurately and in the correct tone.

• To increase the number of products in the store.

• To reduce the store's operational costs.

• To change the store's layout.

What should be done if the AI agent's responses are not satisfactory?

• Delete the AI agent and start over.

• Adjust the training data or tweak the tone.

• Increase the chatbot's response time.

• Reduce the number of chatbot skills.

What is the advantage of the free starter plan for Jotform AI chatbot?

• It allows for unlimited product listings.

• It offers unlimited conversations.

• It provides 100 monthly conversations and 50 voice call minutes.

• It includes a dedicated support team.

What feature allows a human to take over a live chat?

• The 'Take Over Chat' button.

• The 'End Chat' button.

• The 'Pause Chat' button.

• The 'Restart Chat' button.

What is the recommended approach for upgrading the Jotform AI chatbot plan?

• Never upgrade the plan.

• Upgrade immediately after setup.

• Upgrade only when the store's volume requires it.

• Upgrade to the most expensive plan.