Effective Complaining in English

What is the first step in the three-step process for complaining effectively?

• Provide a solution

• State the problem

• Express your feelings

• Ask for action

Why is it important to ask for action when complaining?

• To express your feelings

• To ensure the problem is fixed to your satisfaction

• To make the complaint more dramatic

• To avoid stating the problem

In the restaurant example, what action is requested after stating the problem?

• A new table

• A discount

• A refund

• Hot food

What was the issue with the roast chicken in the personal story?

• It was too expensive

• Part of it was already eaten

• It was missing a leg

• It was undercooked

What additional action did Rebecca plan to take after getting a refund and replacement chicken?

• Contact the management

• Call the police

• Write a review online

• Ignore the issue