Understanding Apologies

What is the first step in making an apology?

• Understanding what you are apologizing for

• Asking for forgiveness

• Expressing regret

• Offering compensation

Why is it important to use more words in an apology?

• To make the apology longer

• To avoid the actual issue

• To appear more formal and serious

• To confuse the listener

What is a common excuse mentioned for making mistakes at work?

• Lack of sleep

• Caffeine

• Coronavirus

• Traffic

What should you avoid doing when apologizing for a mistake?

• Expressing regret

• Blaming others

• Acknowledging the mistake

• Offering a solution

What is a backhanded apology?

• An apology that is overly formal

• An apology that includes compensation

• An apology that is sincere

• An apology that is not really an apology

What is a key aspect of apologizing when someone else is upset?

• Ignoring their feelings

• Understanding their perspective

• Defending your actions

• Changing the subject

In Canadian culture, why do people often say 'sorry'?

• To be polite

• To seek forgiveness

• To avoid confrontation

• To express deep regret

What is the slang expression used as a casual apology?

• Sorry

• My bad

• Oops

• Whoops

What is the purpose of saying 'sorry' in a polite context?

• To seek forgiveness

• To end a conversation

• To acknowledge a social norm

• To express genuine remorse

What should you ensure when making an apology?

• That it is lengthy

• That it is humorous

• That it is vague

• That it is sincere