Active Listening and Engagement Techniques

What is the main problem discussed at the beginning of the video regarding conversations?

• People talk too much

• Not understanding what someone said

• Forgetting what was said quickly

• Being frustrated with others

What is the key difference between just hearing someone talk and active listening?

• Hearing sounds versus understanding and receiving words

• Talking loudly versus talking softly

• Ignoring someone versus looking at them

• Speaking quickly versus speaking slowly

In the first conversation shown, what was Justin doing that showed he wasn't actively listening to Caroline?

• He was looking directly at Caroline

• He was asking Caroline questions

• He was reading a book

• He was nodding his head in agreement

How did Caroline likely feel when Justin wasn't paying attention to her story in the first conversation?

• Happy and excited

• Understood and valued

• Frustrated and unheard

• Confused and surprised

Which of these is a way to show active listening through your body language?

• Looking at your phone

• Avoiding eye contact

• Making eye contact

• Turning your back to the speaker

Before Caroline started talking in the second conversation, what did she do to make sure Justin was ready to listen?

• She started talking loudly to get his attention

• She asked if he had a second to talk

• She tapped him on the shoulder

• She waited for him to finish his book completely

How did Justin show he was engaged in the second conversation with Caroline?

• He kept reading his book while she spoke

• He gave short, unenthusiastic replies like 'uh-huh'

• He asked follow-up questions about her story

• He looked away from Caroline frequently

What kind of responses did Justin give in the first conversation that showed he wasn't engaged?

• Enthusiastic comments

• Detailed questions

• Short and unengaging replies

• Summarizing Caroline's points

In the second conversation, how did Justin's actions make Caroline feel?

• Annoyed and ignored

• Comfortable and appreciated

• Bored and sleepy

• Angry and upset

What is a positive outcome of being a good active listener?

• It makes conversations longer

• It makes people feel ignored

• It builds trust between people

• It helps you finish your tasks faster