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WorksheetsListening Skills
Total questions: 10
Worksheet time: 7mins
Name
Class
Date
1.
What is a situation that calls for using your active listening skills?
a)
During morning announcements
b)
Watching TV
c)
Listening to Taylor Swift's new CD
d)
When a teacher explains the homework assignment
2.
Why is it called "active listening"?
a)
You stay active rather than sitting around.
b)
It requires a lot of multi-tasking.
c)
You use your eyes and brain as well as your ears.
d)
You look very focused.
3.
Which one is NOT part of active listening
a)
Look at the person
b)
Encourage the person to talk
c)
Give advice
d)
Use empathy
4.
Which work situation would require active listening?
a)
Your boss tells you to check the new schedule on your way out.
b)
You are assigned to work in the customer service department.
c)
While stocking shelves, you hear Austin and Nate talking about their weekend.
d)
You are assigned to bag groceries for the shift.
5.
Which one is NOT one of the ways to give feedback when listening?
a)
repeat the information back
b)
give advice
c)
reflect how the speaker probably feels
d)
put their statement in your own words, to clarify.
6.
Which is NOT a good reason to use active listening?
a)
to be a good friend
b)
to have time to think of what you want to say
c)
to make sure you understand what to do
d)
to get more information
7.
What is an important use of body language and active listening?
a)
to show you are listening
b)
to encourage the person to talk
c)
to see how the speaker is feeling
d)
all of these
8.
Why do you need to use your eyes when actively listening?
a)
you don't
b)
to observe the speaker's body language
c)
to make the speaker think you are tuned in
d)
none of these
9.
What is the first step to active listening?
a)
grunt and nod
b)
ask questions
c)
look at the speaker
d)
give feedback
10.
To understand another person's feeling about something, the least important part may be
a)
the facial expression
b)
the words
c)
the tone of voice
d)
the posture
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