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WorksheetsMonroe Critical Thinking Preparation
Total questions: 11
Worksheet time: 11mins
Name
Class
Date
1.
Acme Companies slogan is, "we guarantee great customer service". The business has tripled its number of customers in the last 6 months. The customer service department is swamped and super busy. They are not answering calls as quickly as they used to. The problem is that:
a)
the customer service department is understaffed
b)
the customers are too demanding
c)
the business is too large
d)
Acme has a bad slogan
2.
Jose and Mary work at the department store. They are both good employees but have different personalities and working styles. They are assigned a project to work together. How do they best handle this?
a)
Abandon the project and ask for another one
b)
Ask the boss to give them a plan on how to work togther
c)
Look for ways to use their differences to come up with a plan to work together
d)
Never talk to one another during the whole project
3.
Silvio is in Washington D. C. on business. He needs to return home to New York City right away. He has four choices for transportation: air, car, bus or train.The flight home is three hours and there is a current flight delay of two to five hours. Silvio lives 230 miles away and it will take him over an hour in traffic to reach the nearest bus or train depot. What means of transportation should he use?
a)
car
b)
bus
c)
train
d)
air
4.
Donna is a principal in a school. She has noticed that there is a lot of paper being wasted in the school. She calls a faculty meeting to discuss this issue. What is the BEST suggestion Donna could make?
a)
Each teacher should get a limited number of copies per week - no exceptions
b)
Each teacher should continue doing what they are doing with paper management and see if the problem gets better
c)
A ban is placed on all copying until further notice
d)
Each teacher could recycle paper in their classroom and try to limit the copies that are made
5.
Larry's boss asks him to select the best contractor for an upcoming construction job. Larry narrows the choices down to four contractors. What is the best course of action for making his decision?
a)
Select the cheapest contractor
b)
Select the contractor who is closest in distance to the job site
c)
Ask a co-worker to make the choice for him and go with that. If it doesn't work out, blame the co-worker.
d)
Select the most suitable contractor based on all the factors
6.
Acquiring new industry related knowledge, keeping your professional skills updated and seeking education that enhances personal growth are examples of?
a)
networking skills
b)
resume writing skills
c)
lifelong learning skills
d)
job hunting skills
7.
You are at work and your team is working on an important project. You team leader asks you to stay late to meet a deadline. Since you normally get home at 5pm, you previously agreed to take a neighbor to an important appointment at 6pm. What should you do?
a)
Tell the team leader you quit.
b)
Work until 5:30 and then leave work and rush home to help your neighbor
c)
Contact a friend who knows your neighbor and see if your friend can take your neighbor to the appointment so you can stay at work.
d)
Since you FIRST committed to your neighbor, tell your team leader you cannot stay late at work.
8.
Ali is a new manager and encourages the use of technology. Jim is a long-time employee nearing retirement. Jim prefers to write memos by hand instead of using email. This is slowing up department communication and work is not getting accomplished in a timely way. Jim told Ali that his system has always worked and he doesn't need email. What is the BEST course of action for Ali?
a)
Tell the other employees to stop responding to Jim's written communications
b)
Explain to Jim the benefits of using email and help Jim to set up an account and provide email training for him
c)
Order Jim to get on email immediatley
d)
Call Personnel and ask that Jim be dismissed right away
9.
Marsha just received a phone call from a long-time customer specifying that their most recent order contained bolts that broke easily. Using the information below, what is a good indicator of a possible problem?
The factory is located in a rural area with rugged terrain. There are five very experienced workers who are responsible for making bolts. The factory recently switched steel suppliers. Last year the factory produced over one million bolts.
The factory is located in a rural area with rugged terrain. There are five very experienced workers who are responsible for making bolts. The factory recently switched steel suppliers. Last year the factory produced over one million bolts.
a)
There are five very experienced workers who are responsible for making bolts
b)
Last year the factory produced over one million bolts
c)
The factory recently switched steel suppliers
d)
The factory is located in a rural area with rugged terrain
10.
The owner of an office building decides to add ten floors to increase the number of tenants. When construction is complete, the original tenants begin to complain about how slowly the elevators are running. The owner calls an elevator company, explains the situation and asks them to install a faster elevator. He is told that there is no faster elevator and that the speed of the elevator is not the problem. What is the REAL problem?
a)
There are too many windows now in the building causing people to walk slower.
b)
There are many more tenants and floors in the building, causing more stops by the elevators.
c)
The cables and pulleys installed in the elevators are old.
d)
The elevator company is not being honest. Contact another elevator company
11.
At Joe's Auto Repair shop, work is assigned to automotive technicians in the order it needs to be finished. Marco knows that the next job in line is the one he does not like to do. What should Marco do?
a)
Finish his current job and ask a friend to do the one he does not want
b)
Take a two hour lunch break
c)
Give his friend $10 to do the job for him
d)
Finish his current job and accept the new one even though he does not like it
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