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WorksheetsHS2 1.02 Effective Communication
Total questions: 20
Worksheet time: 11mins
Name
Class
Date
1.
What is the primary purpose of communication?
a)
To send messages between senders and receivers
b)
To establish contact between senders and receivers
c)
To use technology
d)
To sell your mixtape
2.
What is the definition of the receiver
a)
a communication process
b)
symbols
c)
the person that intercepts the message then decodes it
3.
Communication is the process of sending and receiving messages
a)
true
b)
false
4.
What is oral or verbal communication?
a)
when the communication is spoken
b)
when you have to eat lotion
c)
i dont know
d)
i guess something
5.
The success of any communication begins with the ____.
a)
message
b)
method
c)
purpose
d)
sender
6.
Communication that is spoken
a)
written communication
b)
oral communication
c)
nonverbal communication
d)
motivation
7.
The person that transmits the message
a)
receiver
b)
symbol
c)
sender
d)
reciprocal
8.
Something that is sent or said
a)
message
b)
sender
c)
symbol
d)
written communication
9.
Well-written messages are concise.
a)
TRUE
b)
FALSE
10.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
11.
Gestures, touch, body language, eye contact are all types of:
a)
verbal communication
b)
non-verbal communication
c)
message
d)
feedback
12.
All but which of the following are part of the communication process?
a)
engagement
b)
understanding
c)
education
d)
sender
13.
Effective communication strategies of engagement are
a)
introducing yourself
b)
allowing the patient to talk without interruption
c)
both a & b
d)
none of the above
14.
Effective communication strategies of understanding are
a)
Allowing the patient to share their feelings
b)
Allowing the patient to share their thoughts
c)
Sharing stories to create a bond
d)
All of the above
15.
Effective communication strategies of education are
a)
Using an unfamiliar language
b)
Addressing all the patient's questions
c)
Both a & b
d)
None of the above
16.
Effective communication strategies of sense of partnership are
a)
Using active listening
b)
Avoiding critical questioning
c)
Both a & b
d)
None of the above
17.
Active listening involves
a)
Reflection
b)
Restatement
c)
Clarification
d)
All of the above
18.
Reflection is careful thought
a)
True
b)
False
19.
Restatement is rewording and summarizing
a)
True
b)
False
20.
Clarification is guessing
a)
True
b)
False
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