WorksheetsP & I
Total questions: 17
Worksheet time: 9mins
Name
Class
Date
1.
1. Which is NOT one of the five components of effective communication.
a)
Mediator
b)
Sender
c)
Feedback
d)
Channel
2.
Which of the following is NOT an effective listening skill?
a)
Concentration
b)
Asking clarifying details
c)
Gestures
d)
Giving feedback
3.
Which is a barrier to listening?
a)
Concentration
b)
Inability to hear
c)
Asking clarifying details
d)
Eye contact
4.
Which is a characteristics of destructive feedback?
a)
Private
b)
General
c)
Specific
d)
Prompt
5.
Which is a component of Constructive feedback?
a)
General
b)
Private
c)
Delayed
d)
Address the person
6.
Addressing the person instead of the issue is _________ feedback.
a)
Constructive
b)
Destructive
c)
Tough Love
d)
Nuetral
7.
A good way to give feedback is in private.
a)
True
b)
False
8.
What is the importance of Feedback?
a)
A. Prevent costly mistakes/outcomes.
b)
B. Tell someone they aren’t good enough.
c)
C. Provides opportunity for improving work performance.
d)
Both A and C.
9.
What is the Sandwich technique for giving feedback?
a)
Compliment, Criticism, Compliment
b)
Criticism, Complement, Complement
c)
Criticism, Compliment, Criticism
10.
Which is a non-verbal channel used to communicate a message.
a)
Text
b)
Waving
c)
Yelling
d)
Letter
11.
Which is a verbal channel used to communicate a message
a)
Sign Language
b)
Letter
c)
Peace sign
d)
Ignoring
12.
Which gender has a mind like a bowl of spaghetti?
a)
Male
b)
Female
13.
Which is one of the three routes of feedback?
a)
Visual
b)
Oral
c)
Written Evaluation
d)
All of the above
14.
What can improve your listening skills?
a)
Talking to new people
b)
Asking clarifying details
c)
Writing
d)
Reading
15.
Which is a negative reaction to to conflict?
a)
Smile
b)
Laugh
c)
Comprimise
d)
Denial
16.
Which is a positive reaction to conflict?
a)
Denial
b)
Defensiveness
c)
Take Action
d)
Ignoring
17.
Which is a negative reaction to a conflict?
a)
Comprimise
b)
Define the problem
c)
Emotional Display
d)
Suggest solution
100 %
