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WorksheetsFBLA Business Communications Part One
Total questions: 50
Worksheet time: 25mins
Name
Class
Date
1.
Which of the following is a form of nonverbal communication?
a)
email
b)
body language
c)
teleconference
d)
all of the above
2.
Which of the following are important to the total effect of your letter?
a)
using simple words
b)
using a positive tone
c)
building goodwill
d)
all of these
3.
Communication which is tactful and "reader-centered" demonstrates
a)
conciseness
b)
courtesy
c)
cohesiveness
d)
clarity
4.
When communication is accurate in every way, it is could be described as being
a)
concise
b)
coherent
c)
correct
d)
courteous
5.
Which of the following sentence(s) is written in the active voice?
a)
Jennifer wrote the examination.
b)
The examination was written by Jennifer.
c)
The examination was written quickly by Jennifer.
d)
None of these
6.
Which of the following sentence(s) is written in the passive voice?
a)
Jack drove the van to school.
b)
Jack drove the van to school yesterday.
c)
The van was driven to the school by Jack.
d)
None of these
7.
The need for additional clarity and follow-up communication is eliminated if your communication is
a)
concise
b)
courteous
c)
clear
d)
complete
8.
A telephone conversation may not be as acceptable a method for conveying information as a written document because a telephone may
a)
be unavailable when you need to make a call.
b)
be convenient for the call receiver.
c)
not provide a confidential method of communication.
d)
take too much time.
9.
A written communication may be effective for international correspondence because
a)
you will have more time to practice writing it.
b)
you will need to consult a correspondence supervisor.
c)
your message can be more effective if you take more time.
d)
it will allow the reader time to translate the information.
10.
A spell check
a)
allows you to find and correct spelling errors.
b)
assists you in selecting the right word.
c)
recognizes incorrect usage of words according to the rules of grammar.
d)
all of these choices.
11.
Words that sound alike but have different meaning and spellings are called
a)
homonyms
b)
antonyms
c)
synonyms
d)
doublets
12.
Words that are similiar in sound but different in meaning and spelling are known as
a)
homonyms
b)
antonyms
c)
synonyms
d)
pseudohomonyms
13.
Which of the following pairs of words are homonyms?
a)
affect, effect
b)
principle, principal
c)
eager, anxious
d)
apple, dapple
14.
Some words and phrases are commonl misused. From the choices given below, select the correct phrase.
a)
had less errors
b)
had fewer errors
c)
had lesser errors
d)
none of these choices
15.
Positive words are used to
a)
aid understanding.
b)
stimulate the desired reader response.
c)
reflect common business usage.
d)
make writing more precise.
16.
Trite expressions such as "please find enclosed" should be avoided. (Meaning of TRITE: overused) Instead it could be stated as
a)
enclosed herewith
b)
enclosed please find
c)
please
d)
enclosed
17.
That part of the mind that stores all the words a person has ever read or heard is called the
a)
central processing unit
b)
word bank
c)
remote storage center
d)
memory control
18.
A group of words that expresses a complete thought is
a)
a dependent clause
b)
a sentence
c)
a fragment
d)
a paragraph
19.
A _____________ expresses action or a state of being.
a)
subject
b)
verb
c)
clause
d)
phrase
20.
The voice which creates a stronger message that is more direct, concise, personal and vigorous is the
a)
active voice
b)
passive voice
c)
mood
d)
negative voice
21.
Which of the following assists in achieving paragraph unity?
a)
topic sentences
b)
number of sentences in the paragraph
c)
including only relevant material
d)
all of these choices
22.
Which of the following does not assist in achieving paragraph emphasis?
a)
position
b)
repetition
c)
parallelism
d)
sentence structure
23.
A singular subject requires a __________ verb.
a)
plural
b)
singular
c)
single
d)
parallel verb
24.
Opening a letter with a _______response is usually more effective when answering a customer's questions.
a)
trite
b)
direct
c)
indirect
d)
complex
25.
When writing, the overuse of the word and frequently leads to
a)
sentence fragments.
b)
run-on sentences.
c)
emphasis.
d)
complex sentences.
26.
In writing a message you can't soften the tone by
a)
exaggerating what you can do.
b)
smiling as you can in a face-to-face conversation.
c)
being sarcastic and clever.
d)
ignoring the reader's feelings.
27.
The built-in purpose of each business letter should be to
a)
promote goodwill and make a profit.
b)
maintain that the company's position is mostly fair.
c)
resell the product and the business ahead of the competition.
d)
promote goodwill and resell your product or service.
28.
The tone of a business letter should suggest that
a)
you want to sell additional products.
b)
you know that they expect you to help the customer.
c)
your attitude is positive.
d)
you're irritated about any issues they may have.
29.
Which of the following lines best indicates a "you attitude"?
a)
Your complaint is being reviewed.
b)
We are happy to have you as a customer.
c)
You are an important customer.
d)
We feel sure we can give good service.
30.
When writing a business letter, you can guard against talking down to the reader by
a)
putting sound but negative comments in your response.
b)
letting the reader know that you doubt their claim is honest.
c)
discussing the features of your product boastfully.
d)
putting yourself in the reader's place and imagining your response.
31.
A business letter or other communication with the purpose of reselling your product or service is appropriate
a)
for a new customer only.
b)
for a new customer as well as a longtime customer.
c)
only for a first-time buyer.
d)
only if the customer is having a probelm with the product or service.
32.
Which of the following is not a business letter category?
a)
positive communication
b)
negative communication
c)
persuasive communication
d)
explanatory communication
33.
The most challenging communication in business is one that
a)
refers the customer to another area.
b)
admits that the company has made a mistake.
c)
refuses the customer's request.
34.
The buffer paragraph should
a)
be pertinent and pertain to the subject of the message.
b)
be brief and congenial.
c)
maintain a neutral tone and act as a transition.
d)
all of these choices.
35.
The basic skills to understanding include
a)
listening
b)
reading
c)
comprehension
d)
all of these choices
36.
Of the following, the best beginning for a letter using the indirect approach is
a)
reasons leading up to the negative news
b)
a pleasant, neutral statement
c)
stating the refusal
d)
requesting action
37.
Which of the following statements is NOT a step in the brainstorming process?
a)
Gather all the background information needed.
b)
Evaluate each idea presented for importance.
c)
Review the list and delete anything you think is unnecessary.
d)
Evaluate the list, looking for similarities.
38.
Which of the following statements about outlining is only true statement?
a)
You can save time by simply keying an outline on the computer.
b)
An outline guarantees that your writing is well organized.
c)
Most writers say the difficult part of writing is done when the brainstorming is complete.
d)
An outline should not be faxed.
39.
Which of the following software programs offers an outlining feature?
a)
Microsoft PowerPoint
b)
Grammatik
c)
Spell Check
d)
Electronic Thesaurus
40.
A transposition error can be caused by transposing letters within a word such as
a)
from for form
b)
it is for is it
c)
hear for here
d)
its for it's
41.
What do you call the type of software that offers serveral applications in one package?
a)
multipurpose
b)
condensed
c)
integrated
d)
subdivided
42.
Although spell checkers are useful for identifying misspelled words, they cannot distiguish
a)
words that are spelled correctly but used incorrectly
b)
troublesome words that are misspelled
c)
homonyms that are misspelled
d)
synonyms that are misspelled
43.
When proofreading, you should check for transpositions of words in a phrase. An example of a transposition of words would be
a)
hear for here
b)
form for from
c)
its for it's
d)
it if is for if it is
44.
When sending email, the "need to know principle" prevails. This means you should
a)
include only the information essential to the reader
b)
avoid emotional outbursts but let the reader know what you think
c)
send the messages only to those who should recieve the information
d)
send the message to everyone in your company
45.
Which statement is NOT true about faxes?
a)
Almost anyone can receive a fax, even if they're not the intended receiver.
b)
A stand-alone fax connot convert faxes to computer files.
c)
Since faxes use telephone line for transmission, they are secure and can be used for confidential material.
d)
Fax modems are able to send and receive messages and files.
46.
Interoffice memos may be addressed to
a)
an individual
b)
several individuals
c)
a division or department
d)
all of the above
47.
The correct way to display the dateline on a business letter is
a)
6/2/16
b)
June 2, 2016
c)
2 June 2016
d)
either of the choices that have the month spelled out
48.
Letter folded correctly for a No. 6 3/4 envelope have
a)
one fold
b)
two folds
c)
three folds
d)
four folds
49.
__________ is not a principle to follow when writing goodwill letters.
a)
Writing sincerely
b)
Making the reader feel important
c)
Including a sales pitch for future business
d)
Writing naturally
50.
Goodwill can be conveyed by
a)
a friendly smile.
b)
never saying please or thank you.
c)
making sarcastic remarks.
d)
all of these choices
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