WorksheetsEOPA REVIEW
Total questions: 33
Worksheet time: 39mins
Name
Class
Date
1.
If a business conducts a SWOT analysis to decide whether or not to expand, which of the following would be categorized as an "0"?
a)
company expenses have increased
b)
new competition could enter the market
c)
there is the potential for increased profits
d)
money is available for the expansion
2.
The North American Free Trade Agreement (NAFTA) created a free trade area for
a)
Mexico and Canada
b)
Mexico, Guatemala, and Belize
c)
Mexico and Panama
d)
Mexico, the U.S., and Canada
3.
Two types of business partnerships are general and
a)
limited
b)
contractual
c)
fiduciary
d)
cooperative
4.
The planning, pricing, promoting, and distribution of goods and services is known as
a)
advertising
b)
logistics
c)
marketing
d)
forecasting
5.
A good way to develop additional business-related career skills is to
a)
work extra hard at your current job
b)
participate in available education classes
c)
network to create contacts
d)
develop a close relationship with supervisors
6.
When a company sends a packet of information and forms prior to the interview, be sure to
a)
Leave it at home since it is not needed at the interview
b)
take the entire packet with you to the interview
c)
bring information about competitors to the interview
d)
bring your salary and benefit requirements to the interview
7.
The proper method for lifting is to keep the back straight, spread the feet comfortably, and lift with _______ muscles.
a)
leg
b)
back
c)
arm
d)
abdominal
8.
A fire may be controlled without upsetting the thermal layer by
a)
rolling the stream around the perimeter of the room
b)
using a straight stream at the base of the fire
c)
aiming the stream at the ceiling and allowing the water to rain down on the fire
d)
directing a straight stream to the middle of the fire
9.
Robert is a new employee and has joined a work team for the company. What is the best way the other team members can help Robert to participate meaningfully in the team discussions?
a)
Instruct Robert not to talk very much during the first meeting he attends, so he can learn as much as possible.
b)
Assign Robert to watch the group during the first few meetings.
c)
Let Robert fend for himself.
d)
Tell Robert about the "ground rules" the team has created to guide the meetings and explain what the group has done in recent meetings.
10.
To be a good team leader, it is important to
a)
be a technical expert in the field
b)
recognize the strengths of others
c)
be autocratic and make all decisions alone
d)
socialize with team members and be well liked
11.
When a group is ____________ possible solutions for a problem, they should record all comments and suggestions.
a)
forming
b)
brainstorming
c)
thinking
d)
working out
12.
Which of the following charts or diagrams is best used to help determine possible root causes of a problem?
a)
Pareto
b)
Gantt
c)
pie
d)
fishbone
13.
Which of the following questions are most likely to get to a specific definition of a problem?
a)
What was happening when the failure occurred?
b)
Has this problem happened before?
c)
What other problems have you had with this machine?
d)
How often has this problem happened before?
14.
The company ABC sends an "anniversary" card to each client on the date they started working with the company. To maintain an electronic record, they should use a
a)
calendar
b)
planner
c)
database
d)
card file
15.
What function command would calculate the annual average for the set of data for the spreadsheet attached here?
a)
=average(b3:b6)
b)
=average(b8)
c)
=average(a3:a6)
d)
=average(a3:b6)
16.
James wants to send a personalized letter to each of his sales clients. To do this, James should use
a)
mail-merge
b)
auto-formatting
c)
design templates
d)
auto-addressing
17.
When an employee is giving an oral presentation he or she should speak clearly and
a)
in a low voice
b)
quickly
c)
confidently
d)
in a monotone voice
18.
An example of active listening skills is
a)
planning what to say next
b)
paraphrasing what has been said
c)
taking notes after the conversation
d)
nodding during the conversation
19.
Which of the following situations is an example of an employee exhibiting unethical behavior?
a)
clocking out at the end of the day
b)
scheduling a two week vacation
c)
taking a day of sick leave to play golf
d)
working four ten hour days to shorten the week
20.
An example of nonverbal communication is
a)
speaking
b)
nodding
c)
writing
d)
emailing
21.
A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely decrease the stock prices. The actions of the CEO showed
a)
a keen business activity
b)
loyalty to the company
c)
unethical behavior
d)
honesty and integrity
22.
A company follows procedures in the following chart when determining how to handle delinquent accounts. If today's date is October 15th and a customer's bill was due August 1st, the billing department will handle this lack of payment by:
DAYS LATE ACTION TO BE TAKEN
31 to 60 Send reminder in next bill
61 to 90 Contact customer by telephone
91 to 120 Send letter from billing manager
Over 120 Turn over to collection agency
DAYS LATE ACTION TO BE TAKEN
31 to 60 Send reminder in next bill
61 to 90 Contact customer by telephone
91 to 120 Send letter from billing manager
Over 120 Turn over to collection agency
a)
sending a reminder in the next bill
b)
telephoning the customer
c)
sending a letter from the billing manager
d)
turning the customer's account over to a collection agency
23.
Which of the following acts regulates the federal minimum wage for interstate commerce?
a)
Fair Labor Standards Act
b)
National Labor Relations Act
c)
Revenue Act
d)
Equal Pay Act
24.
A country exported $689,269 worth of goods and imported $3,465,029 worth of goods. What is the trade surplus or deficit?
a)
-$2,775,760
b)
-$986,637
c)
$2,775,760
d)
$4,154,298
25.
According to the law of supply and demand, when high winds in Hawaii damage the coffee plants, coffee will be
a)
low in price because people will switch to tea to avoid price increases
b)
in short supply, and therefore higher in price
c)
unaffected in price or supply
d)
in short supply with an unchanged price
26.
If a worker's gross pay is $750.00 and 1.25 percent of the workers' earnings are withheld for Medicare tax, what dollar amount of Medicare tax is being withheld?
a)
$7.35
b)
$93.75
c)
$9.38
d)
$125.50
27.
Which of the following sentences is grammatically correct?
a)
The injured accident victim was laying on the road until the ambulance arrived
b)
We arrived their at 3 PM to begin the meeting
c)
The manager busted into the wrong office by mistake
d)
Ann missed the meeting because she was lying in bed with the flu
28.
To gain employee acceptance of new changes in an organization, the owner should provide adequate training and
a)
provide advance notice of the new changes
b)
make changes effective immediatedly
c)
reprehend employees who do not implement the change immediately
d)
explain changes in detail to the management staff only
29.
Motivational praise from an employer should be specific and
a)
personal
b)
financially rewarding
c)
work related
d)
include increased benefits
30.
One difference between strategic and tactical planning is that strategic planning tends to be
a)
shorter term and more narrowly defined
b)
longer term and more broadly defined
c)
targeted towards middle management
d)
targeted towards new employees
31.
The term for research to determine factors, conditions, and characteristics of a market is
a)
brainstorming
b)
market analysis
c)
goal setting
d)
prototyping
32.
A mission statement describes an organization's
a)
absentee policy
b)
building plans
c)
purpose or goal
d)
job postings
33.
The main purpose of an effective performance evaluation is to
a)
help companies determine who to fire when times get hard
b)
help workers to determine when they should ask for a salary increase
c)
help workers develop their strengths and work on their weaknesses
d)
help companies to determine what other jobs workers might be good at
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