Font size
S
M
L
XL
WorksheetsAC12 Fall Semester Test 2016
Total questions: 170
Worksheet time: 1hrs 25mins
Name
Class
Date
1.
What is NOT a reason to write in a business setting?
a)
If a message needs to be delivered immediately
b)
If the message is complicated
c)
If the message might be misinterpreted
d)
If a record of the message is needed
2.
What is an internal customer?
a)
Co-workers inside your business who depend on your work
b)
Customers who always come into the store to buy goods and services
c)
Customers who order online or through catalogs
d)
Customers who have inside information on your business
3.
Who is the external customer of a paramedic?
a)
The surgeon at the hospital
b)
A child with a broken leg
c)
The ambulance driver
d)
The nurse in the emergency room
4.
How should any written message begin?
a)
What action you want the reader to take
b)
The purpose of the message
c)
A polite closing
d)
Extra details and facts
5.
What type of correspondence is this?
a)
Memo
b)
Business Letter
c)
Personal Note
d)
Sales Letter
6.
What is NOT part of a memorandum heading?
a)
Sender
b)
Receiver
c)
Date
d)
Signature
7.
Who would be an audience of a memorandum at your business?
a)
Your co-workers
b)
Your banker
c)
Your mailman
d)
Your external customer
8.
Who is an internal customer of a mechanic?
a)
Tow-truck driver
b)
Office manager
c)
Car owners
d)
Auto part suppliers
9.
Who is an external customer of a teacher?
a)
Cook
b)
Student
c)
Principal
d)
School Board Member
10.
Which of the following is NOT correspondence?
a)
Email
b)
Voice mail
c)
Memorandums
d)
Business Letters
11.
When writing a memo, what are the four guide words in the heading?
a)
NEW MESSAGE, REPLY, REPLY ALL, FORWARD
b)
TO, FROM, DATE, SUBJECT
c)
Inside address, date, salutation, complimentary close
Inside address, date, salutation, complimentary close
d)
Name, Street Address, City, Zip Code
12.
Which of the following statements is NOT true about memorandums?
a)
Memorandums are sent to co-workers and employees
b)
Memorandums start with a heading followed by a message
c)
Memorandums are sent through the US Mail
d)
Memorandums are usually short, 1-3 paragraphs
13.
Customer service is the _____________________________ value in our business, and we won't stop until our customers are satisfied.
a)
primary
b)
expedient
c)
emulate
d)
inefficient
14.
The top address belongs to
a)
The person sending the letter
b)
The person receiving the letter
c)
The company's main office
15.
The bottom address belongs to
a)
The person sending the letter
b)
The person receiving the letter
c)
The company's main office
16.
What is the correct way to write the date in a business letter?
a)
Sept. 16, 2016
b)
September 16, 2016
c)
9/16/16
d)
September, 16, 2016
17.
What is the correct way to write the last line of an address?
a)
Valentine, NE
b)
Valentine, NE 69201
c)
Valentine, Nebraska, 69201
d)
Valentine NE 69201
18.
Which is the salutation?
a)
Dear Mr. Cronin:
b)
Sincerest regards,
c)
The first address
d)
The signature at the end of the letter
19.
The most expedient way to send 20 people the same message is to
a)
Email a memo to all of them
b)
Call each one of them
c)
Write it on a post-it note to each of them
d)
Turn the message into an interpretive dance
20.
An example of a love and belonging need is
a)
feeling in control of your life
b)
having friends
c)
having enough to eat
d)
going on vacation
21.
An example of a safety and security need is
a)
having a cuddly pet
b)
taking extra classes to learn more
c)
having a good-paying job
d)
winning an award
22.
A self-esteem need would be
a)
having a cuddly pet
b)
learning to paint a picture
c)
having a good-paying job
d)
winning an award
23.
Based on Maslow's Hierarchy of Needs, what level of need does this advertisement target?
a)
love and belonging
b)
physical
c)
self esteem
d)
security
24.
Based on Maslow's Hierarchy of Needs, what level of need does this advertisement target?
a)
security & safety
b)
love & belonging
c)
self-esteem
d)
self-actualization
25.
Having a poor reputation may hurt your credibility.
a)
true
b)
false
26.
Using reason and facts to back up an argument is an example of
a)
logic
b)
emotion
c)
credibility
27.
Using words and images that affect an audience's feelings is called
a)
logic
b)
credibility
c)
emotional appeal
28.
Believing a speaker based on her reputation is called
a)
emotional appeal
b)
credibility
c)
logic
29.
Which appeal applies: If you leave now, you can get there on time and not serve detention.
a)
emotional appeal
b)
credibility
c)
logic
30.
Which appeal applies: The use of the words "extraordinary" "loving" "joy" "honest" "healthy" "fantastic"
a)
emotional appeal
b)
credibility
c)
logic
31.
What appeal is most used in this advertisement?
a)
emotional
b)
logic
c)
credibility
32.
What appeal is most used in this advertisement?
a)
emotional
b)
logic
c)
credibility
33.
Which appeal applies: You use less gas on the highway using your air conditioner than driving with the windows down.
a)
emotional
b)
logic
c)
credibility
34.
In which paragraph do you state the problem in a collection letter?
a)
1st paragraph
b)
2nd paragraph
c)
3rd paragraph
d)
Avoid stating the problem at all
35.
When sending a series of collection letters, the language of each following letter should
a)
become stronger and more severe
b)
remain light and good-natured
c)
be vague and unclear
d)
threaten bodily harm
36.
Using a variety of fonts and colors is highly recommended when writing a collection letter.
a)
True
b)
False
37.
Using a variety of fonts and colors is highly recommended when writing a sales letter.
a)
True
b)
False
38.
When sending collection letters, a business should be consistent and send letters on a regular basis.
a)
True
b)
False
39.
What information should a business card NOT contain?
a)
email address
b)
business address
c)
current date
d)
phone number
40.
Graphics and images should not be used on business cards.
a)
True
b)
False
41.
Why should sales letters create a problem, or dissonance, for the customer?
a)
If the customer feels good about himself, he is more likely to buy the product.
b)
If a customer dislikes other businesses, she will use yours.
c)
If a customer has a problem your product can solve, he is more likely to buy the product.
42.
Grammar errors, misspellings, and poor graphics and ink in a sales letter may hurt your credibility.
a)
True
b)
False
43.
Graphics and images should not be used in sales letters.
a)
True
b)
False
44.
Every sales letter should have a focal point, graphic, or headline that grabs the reader's attention.
a)
True
b)
False
45.
How should sales letters end?
a)
Encourage the reader to take action now and buy your product
b)
Show the benefits of the product
c)
Grab the reader's attention
d)
Create desire in the reader
46.
You should change the language in your sales letter based on who your audience is.
a)
True
b)
False
47.
The purpose of a sales letter is to
a)
promote your business
b)
ask for payment from a customer
c)
inform customers of new store hours
d)
thank customers for their loyalty
48.
"There's even a growing industry in China catering to wealthy women who come to the US to give birth."
This statement represents what type of persuasive appeal?
This statement represents what type of persuasive appeal?
a)
logic
b)
credibility
c)
emotion
49.
David Vitter is a senator from Louisiana; as a senator, he has the background and reliability to write about birthright citizenship.
This is an example of what persuasive appeal?
This is an example of what persuasive appeal?
a)
emotional
b)
credibility
c)
logic
50.
"Immigrants come to the US to work, to reunite with family, to flee persecution, and to create better lives for themselves and their children."
This statement uses emotional appeal to persuade readers.
This statement uses emotional appeal to persuade readers.
a)
True
b)
False
51.
Customer service is the _____________________ value in our business, and we won't stop until our customers are satisfied.
a)
primary
b)
expedient
c)
inefficient
d)
emulate
52.
If there is a fire, the most ________________________ way out of the building is through the north doors.
a)
tactful
b)
inefficient
c)
economical
d)
expedient
53.
Only a(n) _______________________ grocery bagger would put a 25-pound turkey on top of a bag of potato chips.
a)
economical
b)
critical
c)
tactful
d)
incompetent
54.
If you own a business, it is wise to file all ______________________ you have with customers in case you need to refer to it later on.
a)
correspondence
b)
salutations
c)
economical
d)
expedient
55.
Don't forget to put the ________________________ in the envelope before you mail it.
a)
emulate
b)
memorandum
c)
salutation
d)
enclosure
56.
When dealing with complaining customers, you should always be ______________________ in your communication.
a)
critical
b)
economical
c)
incompetent
d)
tactful
57.
Every morning, my brother makes up a new ____________________ to greet me with.
a)
enclosure
b)
salutation
c)
correspondence
d)
memorandum
58.
Employees are expected to read the _______________________ sent by the shift supervisor.
a)
memorandum
b)
expedient
c)
salutation
d)
critical
59.
Buying a box of 10 manila envelopes for $2.00 is far more ________________________ than buying a single envelope for $1.
a)
incompetent
b)
critical
c)
primary
d)
economical
60.
Calling twelve people to give them the same message is _______________________. Send them an email instead.
a)
economical
b)
correspondence
c)
inefficient
d)
tactful
61.
When giving CPR, the most _______________________ thing is to give chest compressions to keep the victim's heart pumping.
a)
tactful
b)
critical
c)
incompetent
d)
inefficient
62.
Little Godfrey would _____________________ his big brother by wearing the same shirt and eating the same foods his brother did.
a)
tactful
b)
expedient
c)
emulate
d)
incompetent
63.
What is a synonym for critical?
a)
important
b)
exhausting
c)
biased
d)
deadly
64.
What is the antonym for economical?
a)
wasteful
b)
important
c)
thrifty
d)
relaxing
65.
A synonym for emulate is
a)
annoy
b)
mock
c)
imitate
d)
admire
66.
A synonym for expedient is
a)
unexpected
b)
obvious
c)
slow
d)
quickest
67.
A synonym of incompetent is
a)
knowledgeable
b)
incapable
c)
talented
d)
uneducated
68.
A synonym for inefficient is
a)
inexpensive
b)
economical
c)
quick
d)
disorganized
69.
An synonym of primary is
a)
first
b)
experienced
c)
young
d)
secondary
70.
An antonym of tactful is
a)
honest
b)
sticky
c)
humorous
d)
hurtful
71.
What is NOT an example of correspondence?
a)
voice mail
b)
email
c)
sticky note
d)
memorandum
72.
What is a memorandum?
a)
A type of business letter
b)
Correspondence sent to co-workers
c)
A form of a thank you note
d)
An old form of photocopying letters
73.
A salutation is a form of
a)
greeting
b)
insult
c)
set of rules
d)
commitment
74.
A memorandum is a type of correspondence.
a)
True
b)
False
75.
Inefficient could be an antonym for expedient.
a)
True
b)
False
76.
What would NOT be an example of an enclosure?
a)
A check for payment
b)
A fenced-in area for cattle
c)
A highway
A highway
d)
A bill or statement asking for payment
A bill or statement asking for payment
77.
Incompetent workers are usually expedient at making deliveries.
a)
True
b)
False
78.
You would be wise to emulate an incompetent co-worker.
a)
True
b)
False
79.
Most employers want their employees to be tactful when talking to customers.
a)
True
b)
False
80.
What would be the most expedient way to mow the football field?
a)
A large rider mower
b)
A push mower
c)
Mowing it three times a week
d)
Mowing it once a month
81.
When _________________________ takes over the workplace, very little work gets done because people become uninterested in their jobs.
a)
apathy
b)
credibility
c)
assertiveness
d)
empathy
82.
Many employers will ____________________________ an applicant's Facebook and Twitter profiles before making a final decision to hire her.
a)
infer
b)
peruse
c)
credible
d)
enhance
83.
If you truly don't want to go cow tipping tonight, then be _______________________ and tell Norman and Ethel no.
a)
assertive
b)
credible
c)
prominent
d)
ultimatum
84.
An IRS audit is actually a(n) ___________________________ into a business's accounting and tax payments.
a)
perusal
b)
inquiry
c)
ultimatum
d)
endorsement
85.
Knowing that Stasia had issues with telling lies, I had to question her __________________________ when she told me the rumor about Beulah.
a)
dissonance
b)
credibility
c)
euphemism
d)
apathy
86.
From looking at the criminal profile, the detective made the ___________________________ that the suspect could soon become violent in his bank robberies.
a)
inference
b)
credibility
c)
euphemism
d)
dissonance
87.
Because of the _________________________ among the employees, almost half of them quit their jobs.
a)
dissonance
b)
enhancement
c)
perusal
d)
credibility
88.
Kurt received a(n) ________________________ from work that gave him the option of showing up on time or losing his job.
a)
ultimatum
b)
apathy
c)
euphemism
d)
inference
89.
I plan to give a(n) __________________________ to Jay when we hold the next class officer elections.
a)
endorsement
b)
inference
c)
euphemism
d)
inquiry
90.
Once Jacob won the lottery, he sold his humble home and moved to one of the most _________________________ areas of the city.
a)
prominent
b)
credible
c)
apathetic
d)
dissonant
91.
Jane painted her bedroom yellow to ________________________ it and make it brighter.
a)
enhance
b)
peruse
c)
infer
d)
assert
92.
Afraid that the title of "garbage man" was unappealing, the clerk wrote the ____________________ "sanitation engineer in the classified advertisement.
a)
euphemism
b)
endorsement
c)
apathy
d)
ultimatum
93.
A synonym of apathy is:
a)
energy
b)
laziness
c)
knowledge
d)
foolishness
94.
A synonym of assertive is:
a)
confident
b)
fast-paced
c)
sluggish
d)
confused
95.
A synonym for credibility is:
a)
trustworthiness
b)
talent
c)
appearance
d)
intelligence
96.
An antonym of dissonance is:
a)
discord
b)
agreement
c)
quiet
d)
noise
97.
A synonym of endorsement is:
a)
recommendation
b)
investigation
c)
confusion
d)
avoidance
98.
An antonym of enhance is:
a)
degrade
b)
improve
c)
lighten
d)
darken
99.
A synonym of inference is:
a)
a fact
b)
a reasoning
c)
an interruption
d)
a question
100.
A synonym of inquiry is:
a)
a presentation
b)
an investigation
c)
a lawsuit
d)
a conclusion
101.
An antonym of prominent is:
a)
shallow
b)
guilty
c)
obvious
d)
ordinary
102.
A synonym of peruse is:
a)
to repeat
b)
to neglect
c)
to read closely
d)
to attempt
103.
A synonym of ultimatum is:
a)
threat
b)
request
c)
investigation
d)
question
104.
What is something you would peruse?
a)
newspaper
b)
a car you're interested in buying
c)
broken glass
d)
a rude person
105.
If you have dissonance with Jeff, you're likely to endorse him for a job.
a)
True
b)
False
106.
Euphemism and inference can be considered synonyms.
a)
True
b)
False
107.
An assertive person would be willing to give someone an ultimatum.
a)
True
b)
False
108.
Credibility is most important if for people who are:
a)
Training for a marathon
b)
Learning a new language
c)
Asked to testify in court
d)
Changing the oil in their car
109.
Which of these situations requires professionals to make inferences ?
a)
Looking at weather patterns and predicting the weather
b)
Playing with children at a daycare
c)
Carefully measuring boards to use for the frame of a house
d)
Cleaning carpets in homes and businesses.
110.
A person who has apathy would most likely be found:
a)
waking up early to exercise
b)
lying on the couch and watching television all day.
c)
balancing her checkbook for her business.
d)
helping a nursing home resident to his room.
111.
The student council started a new fundraising ______________________ to raise money for the children at St. Jude's Hospital.
a)
initiative
b)
modified
c)
proficient
d)
personnel
112.
One benefit provided to the company's _________________ is two weeks paid vacation each year.
a)
personnel
b)
criteria
c)
dignified
d)
spurious
113.
Since we're out of pecans and M&Ms, we'll have to ____________________ the recipe and use walnuts and chocolate chips instead.
a)
modify
b)
objective
c)
spurious
d)
initiative
114.
Until I found my grandfather's military medals, I didn't know that he was a(n) _____________________ Marine officer.
a)
dignified
b)
spurious
c)
objective
d)
periodical
115.
If you own a restaurant, the government will _________________send a health inspector to check your place of business.
a)
periodically
b)
initiative
c)
proficiently
d)
spurious
116.
Rather than spending money quickly, I try to be _____________________ with my money and put half my paycheck into my savings account.
a)
conservative
b)
spurious
c)
circumvent
d)
periodical
117.
Jerry proved that he was a(n) ___________________ mountain climber when he scaled Mt. Cronin in Alaska.
a)
proficient
b)
circumvent
c)
objective
d)
personnel
118.
Before applying for a job, make sure you meet all the ___________________ listed in the advertisement.
a)
criteria
b)
personnel
c)
initiative
d)
conservative
119.
The spy's __________________ was to discover the enemy's battle plan and return safely back to his own camp.
a)
objective
b)
personnel
c)
initiative
d)
proficient
120.
After receiving a low appraisal on my diamond ring, I realized the suspicious-looking jeweler had sold me a(n) ______________ jewel.
a)
spurious
b)
conservative
c)
proficient
d)
objective
121.
Since two of my friends were running for class president, I tried to remain _____________________ and fair when I voted.
a)
objective
b)
proficient
c)
spurious
d)
modified
122.
Let's find a new route so we can ___________________ the road construction.
a)
circumvent
b)
proficient
c)
initiative
d)
modify
123.
A synonym of modify is
a)
stay
b)
alter
c)
display
d)
ignore
124.
What is a synonym of objective (when used as a noun)?
a)
goal
b)
fear
c)
intelligence
d)
talent
125.
What is the synonym of objective (when used as an adjective)?
a)
imaginary
b)
opinionated
c)
fair
d)
humorous
126.
What is the synonym of personnel?
a)
secure
b)
private
c)
customers
d)
employees
127.
An antonym of dignified is
a)
dishonorable
b)
proud
c)
foolish
d)
intelligent
128.
A synonym of conservative is
a)
traditional
b)
ignorant
c)
foolish
d)
proud
129.
A synonym of criteria is
a)
standards
b)
questions
c)
answers
d)
commands
130.
What is the antonym of periodically?
a)
constantly
b)
sometimes
c)
concerned
d)
plainly
131.
An antonym of initiative is
a)
confidence
b)
drive
c)
laziness
d)
nervousness
132.
An antonym of proficient is
a)
unskilled
b)
proud
c)
lazy
d)
talented
133.
An antonym of spurious is
a)
fake
b)
genuine
c)
quick
d)
unpredictable
134.
A synonym of circumvent is
a)
avoid
b)
confront
c)
work hard
d)
rest
135.
Who would NOT be considered part of the VHS personnel?
a)
Amy & Lila
b)
the custodial staff
c)
teachers
d)
students
136.
What is something the human body does periodically?
a)
Hair grows
b)
Heart beats
c)
Yawns
d)
Fingers fall off
137.
When hiring a new employee for your personnel, you are more likely to hire someone who is spurious and objective.
a)
True
b)
False
138.
One of the criteria of being a proficient judge is to be objective.
a)
True
b)
False
139.
A place you are most likely expected to be dignified is
a)
job interview
b)
wedding dance
c)
Husker football game
d)
Twenty One Pilots concert
140.
A conservative person will likely trust someone with a spurious reputation.
a)
True
b)
False
141.
If you want to workout all the muscles in your body, choose a(n) _____________________________ workout.
a)
comprehensive
b)
prudent
c)
subtle
d)
divergent
142.
After Stella was attacked, she was so distraught that she couldn't give a(n) _____________________ description of the attacker.
a)
coherent
b)
divergent
c)
subtle
d)
reticent
143.
When the king was locked in the dungeon, he became a(n) _______________ prisoner in his own castle.
a)
judicious
b)
veritable
c)
coherent
d)
analyzed
144.
Only a jewel expert could see the slight and __________________ difference between the fake diamond and the real one.
a)
subtle
b)
judicious
c)
prudent
d)
reticent
145.
Because Lester is so quiet and ________________, you can never know what he's thinking.
a)
comprehensive
b)
reticent
c)
analyzed
d)
contrasted
146.
Since I have a small budget, I have to be _____________________ about my purchases.
a)
veritable
b)
judicious
c)
convergent
d)
subtle
147.
By looking closely, I can see the ____________________ difference between the identical twins.
a)
subtle
b)
coherent
c)
prudent
d)
reticent
148.
The painting was made of reds, oranges, and pinks, so there was little _______________ in the color.
a)
contrast
b)
prudent
c)
analyze
d)
judicious
149.
Airport screeners have to __________________ every piece of luggage to make sure no dangerous materials load onto an airplane.
a)
convergence
b)
scrutinize
c)
judicious
d)
diverge
150.
Swimming during a thunderstorm is not a(n) _________________ decision.
a)
prudent
b)
comprehensive
c)
convergent
d)
reticent
151.
The rapids are located just a half-mile past the ____________________ of the two rivers.
a)
convergence
b)
contrast
c)
veritable
d)
scrutinized
152.
The two lovers could not remain together because they kept arguing over their ______________ beliefs.
a)
prudent
b)
divergent
c)
convergence
d)
analyzed
153.
A synonym of analyze is
a)
compliment
b)
scrutinize
c)
overlook
d)
criticize
154.
An antonym of coherent is
a)
straight
b)
confusing
c)
sticky
d)
wise
155.
A synonym of comprehensive is
a)
narrow
b)
thrifty
c)
complete
d)
expensive
156.
A synonym of contrast is
a)
difference
b)
beauty
c)
color
d)
agreement
157.
A synonym of convergence is
a)
merge
b)
danger
c)
separation
d)
safety
158.
What is an synonym of divergent?
a)
dedicate
b)
imitate
c)
control
d)
different
159.
A synonym of judicious is
a)
prudent
b)
opinionated
c)
careless
d)
rude
160.
An antonym of prudent is
a)
careless
b)
cautious
c)
open-minded
d)
controlling
161.
An antonym of reticent is
a)
polite
b)
rude
c)
talkative
d)
shy
162.
An antonym of scrutinize is
a)
skim
b)
criticize
c)
investigate
d)
compliment
163.
A synonym of subtle is
a)
slight
b)
exciting
c)
obvious
d)
dulle
164.
An antonym of veritable is
a)
truth
b)
horrid
c)
beautiful
d)
fake
165.
Eating salads and lean meats is a judicious decision if you're trying to lose weight.
a)
True
b)
False
166.
If you want a comprehensive doctor's exam, you are asking the doctor to only check your heart and lungs.
a)
True
b)
False
167.
A reticent person could also be described as a "social butterfly," who enjoys moving from group to group at a party.
a)
True
b)
False
168.
A prudent decision would be
a)
purchasing a diamond necklace that isn't veritable
b)
purchasing a vehicle that is out of your price range
c)
driving during a blizzard
d)
scrutinizing a contract before you sign it
169.
Black and white are two colors that contrast each other.
a)
True
b)
False
170.
"Well do you shall test on." This is an example of a coherent sentence.
a)
True
b)
False
Reset
