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WorksheetsCBT
Total questions: 60
Worksheet time: 30mins
Name
Class
Date
1.
What item of Personal Protective Equipment (PPE) should be worn when soldering components?
a)
Steel toe-cap boots
b)
Rubber gloves
c)
Anti-static wrist band
d)
Eye protectors
2.
What action is part of the correct procedure for manually lifting an item from the ground?
a)
To bend your knees
b)
To wear a safety harness
c)
To wear a hard hat
d)
To bend your back
3.
Which of the following conditions is most important when working in a confined space?
a)
Air flow
b)
Power
c)
Heating
d)
Daylight
4.
Which hazard can cause Repetitive Strain Injury (RSI)?
a)
Noise
b)
Vibration
c)
Thermal stress
d)
Ultraviolet radiation
5.
What is a potential consequences of split insulation on power cable?
a)
Equipment runs slowly
b)
Loss of stored data
c)
Complete power loss
d)
Electric shock
6.
Which piece of computer equipment uses the highest voltage?
a)
Monitor
b)
PC hard drive
c)
Keyboard
d)
Mouse
7.
Which of these steps is found in a risk assessment?
a)
Identify hazards
b)
Notify senior management
c)
Calculate costs
d)
Analyze customer needs
8.
Inkjet is a common type of what piece of equipment?
a)
Personal computer
b)
Printer
c)
Application
d)
Monitor
9.
What is the best source of information when installing a new device?
a)
User guide
b)
Warranty
c)
Invoice
d)
Receipt
10.
Which is a diagnostic tool for checking a hard drive?
a)
Scandisk
b)
BIOS
c)
Netlog
d)
Ping
11.
Which application is best to use when managing a large mailing list?
a)
Database
b)
Spreadsheet
c)
Word processor
d)
Desktop publisher
12.
What is the most likely outcome for a service provider in failing to meet Service Level Agreement (SLA) deadlines?
a)
Increased bonus payments
b)
Financial penalties
c)
Higher chargeback
d)
Reduction of IT staff
13.
What is the purpose of a modem?
a)
To enable internet access
b)
To connect multiple networks
c)
To enable remote storage
d)
To connect multiple peripheral devices
14.
What best describes the purpose of a Gantt chart?
a)
To provide a timetable of actions
b)
To record business changes
c)
To detail staff abilities
d)
To list available resources
15.
Which is an open-source Operating System?
a)
MS windows
b)
MAC OS X
c)
Linux
d)
IOS
16.
What feature limits the compatibility between Linux and MS Windows in a PC?
a)
Device drivers
b)
File name conventions
c)
Folder size
d)
Log-in credentials
17.
What is used to prevent unauthorized programs from accessing the computer?
a)
Email filter
b)
Web browser
c)
Anti-virus
d)
Wireless access
18.
Which type of programme hides its real purpose?
a)
Trojans
b)
Phishing
c)
Spams
d)
Spoof
19.
What is the main purpose of user authentication?
a)
To ensure that everyone has access to the system
b)
To ensure that only the right people have access
c)
To ensure that new applications are installed
d)
To ensure that the correct software version is available
20.
Which type of unauthorized use damages stored data?
a)
Data hacking
b)
Sending spoof emails
c)
Defacing a web page
d)
Stealing a disk drive
21.
What is an example of biometric security?
a)
Cable shielding
b)
Login codes
c)
Identification cards
d)
Fingerprint access
22.
What must be adjusted to personalize the desktop?
a)
Internet add-ones
b)
Email settings
c)
Operating system
d)
Application software
23.
What is the main purpose of anti-virus software?
a)
To move data on a hard drive
b)
To keep a system secure
c)
To perform boot checks
d)
To check network settings
24.
What document should be provided with new software?
a)
Email
b)
Index template
c)
Database report
d)
User guide
25.
What is the best method of gathering user feedback on a new system?
a)
Internet search
b)
Vendor website
c)
Questionnaire
d)
Word of mouth
26.
What is the most likely cause if a user is unable to log on to a local system?
a)
Broken peripheral
b)
Forgotten password
c)
Router access issues
d)
Internet connection failure
27.
Which is an example of a web browser application?
a)
Facebook
b)
CNET
c)
Firefox
d)
Ms Outlook
28.
What is the main reason for using templates?
a)
To maximize memory use
b)
To increase space on the server
c)
To manage work flows
d)
To ensure consistency
29.
What is a common action of 1st line support?
a)
To develop user application
b)
To install server software
c)
To reset a password
d)
To configure network cabling
30.
What is an event tree?
a)
A system of recording complaints
b)
A way of making decisions about a fault
c)
A method of logging system details
d)
A type of service level agreement
31.
What is the best source of technical information?
a)
Word of mouth
b)
Internet forum
c)
Installation manual
d)
Sales brochure
32.
What is the best way of providing detailed technical support?
a)
Onsite instruction
b)
Induction course
c)
Large group conference
d)
Webinar
33.
Which software tool is commonly used for diagnosing faults?
a)
Firewall
b)
File integrity checker
c)
Network monitor
d)
Anti-virus
34.
What item is a Local Area Network (LAN) resource?
a)
Cabling
b)
Data
c)
ISP
d)
User profile
35.
Which method confirms a user’s access rights?
a)
Boot
b)
Scripts
c)
Gateway
d)
Authentication
36.
Which protocol is used for file transfer?
a)
POP
b)
FTP
c)
DNS
d)
SMTP
37.
What level of privacy is required for an internet browser to block all pop-ups?
a)
Off
b)
High
c)
Medium
d)
Low
38.
1. Which of these is a utility for a server Operating System?
a)
Restore from back-up
b)
Decrypt passwords
c)
Format remote host
d)
Configure data
39.
What server stores the unique addresses of named hosts?
a)
DHCP
b)
DNS
c)
Gateway
d)
TCP
40.
What protocol automatically configure IP addresses on a network?
a)
FTP
b)
HTTP
c)
DHCP
d)
POP
41.
What kind of software is Thunderbird?
a)
Utility tool
b)
Mobile application
c)
Email client
d)
Firewall
42.
What is the best way to capture user requirements for a new system?
a)
Interview client groups
b)
Consult software developers
c)
Update asset register
d)
Produce a list of test data
43.
Which type of software is Microsoft Exchange?
a)
Desktop
b)
Server
c)
User
d)
Open-source
44.
What problem is likely to indicate a failed hard disk?
a)
A network log on error
b)
A message stating driver not updated
c)
A blue screen
d)
An excessive fan vibration
45.
What allows a user to open an application from their desktop?
a)
Template
b)
Macro
c)
Shortcut
d)
Form
46.
What issue is most likely to prevent an anti-virus from performing correctly?
a)
A roaming profile bug
b)
An incompatible Operating System
c)
An out-of-date version
d)
Printer driver
47.
What is the best way for an IT support technician to get fault information from a user?
a)
To ask direct questions
b)
To record remedies
c)
To complete the error log
d)
To consult the solutions database
48.
What is the best way for an IT support technician to get fault information from a user?
a)
MAC address
b)
IP address
c)
Memory address
d)
Hardware address
49.
What device directs network frames to the correct destination host?
a)
A server
b)
A hub
c)
A router
d)
A switch
50.
What is the best way to limit unauthorized configuration changes to router?
a)
Connect router to firewall
b)
Set a router console password
c)
Amend routing protocol to RIP
d)
Direct routing table to default gateway
51.
What action will repair a failed system?
a)
Follow steps in a fault identification event tree
b)
Renew knowledge base license
c)
Connect a digital multimeter
d)
Replace an unserviceable component
52.
What does antistatic equipment protect against?
a)
Electrical component failure
b)
Overheated chipset
c)
Electrocution
d)
Virus transmission
53.
What is the main reason for cleaning the paper path of a printer?
a)
To reduce leasing cost
b)
To eliminate chances of mis-feeds
c)
To ensure silent operation
d)
To enhance print speed
54.
What issue is most likely to cause equipment damage during an installation?
a)
Removing BIOS jumper
b)
Disconnecting an ESD strap
c)
Items delivered with no packaging
d)
An unterminated network cable
55.
What action is used to configure Windows 7 features?
a)
Amend BIOS settings
b)
Update the .ini file
c)
Edit an .inf file
d)
Use regedit command
56.
What is the best way to continue using technologies that current Operating System no longer support?
a)
Design new BIOS chip
b)
Run legacy software
c)
Develop in house programs
d)
Conduct a security audit
57.
What is the best way to continue using technologies that current Operating System no longer support?
a)
Design new BIOS chip
b)
Run legacy software
c)
Develop in house programs
d)
Conduct a security audit
58.
What tool is used to prevent faults from occurring?
a)
Monitoring tool
b)
Remote diagnostic tool
c)
Remote diagnostic tool
d)
Specification tool
59.
What fault can occur with an input device?
a)
Damaged connector
b)
Data loss
c)
Corrupted files
d)
Paper jam
60.
Which computer device is most commonly used at home?
a)
Multi-layer switch
b)
Laptop
c)
Gateway
d)
Blade server
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