WorksheetsITF 503 - Troubleshooting Techniques
Total questions: 25
Worksheet time: 19mins
Name
Class
Date
1.
the use of this helps when fixing simple computer tech issues
a)
common sense
b)
scientific method
c)
tip top tools
2.
This might include making sure devices are plugged in and all adapter cards are seated
a)
check the physical connections
b)
insert a system disk
c)
remove the hard drive
3.
Making sure there is power coming out of the outlet you are using is an example of
a)
checking external issues
b)
checking internal issues
c)
check computers physical connections
4.
You plug in a VGA monitor to a laptop with a HDMI port. You use an adapter to make this happen. But it is not working.
a)
Check the adapter
b)
replace the monitor
c)
replace the computer
5.
What indicates there is a problem in device manager?
a)
(!) or X
b)
X or (?)
c)
(?) or (!)
6.
Which dialog box in device manager indicates the devices status?
a)
properties
b)
sharing
c)
ports
d)
security
7.
ThisWindows utility can guide you to support.
a)
Help and Support Center
b)
Windows Support
c)
Windows Help
8.
If one problem solving technique does not work, what should you do?
a)
Try another method
b)
Give up
c)
Ask for help
9.
These errors occur during the boot of the system and you often have to press F1 to get to OS.
a)
POST error
b)
BIOS error
c)
OS error
10.
Invalid boot disk errors occur when...
a)
the drive is not present in BIOS
b)
when the OS boots and an error occurs
c)
when the disc freezes upon opening
11.
The computer fails to boot because...
a)
there is a power or hardware problem
b)
the software stopped working
c)
the internet does not work
12.
The computer boots to the Windows Start screens and then turns off and starts again.
a)
Corrupted OS
b)
Corrupted memory
c)
Corrupted Optical drive
13.
MSCO567.dll is missing when you boot the computer.
a)
Run system repair from the disc
b)
Upgrade the OS
c)
Install an antivirus
14.
The internet does not work. There is a red X.
a)
The driver needs to be installed
b)
The OS is too old
c)
HDD became corrupted
15.
To check the performance of a PC, open the
a)
Windows Task Manager
b)
System Information
c)
Programs and Features
16.
This displays detailed information about the current system.
a)
Windows Task Manager
b)
System Information
c)
Programs and Features
17.
This utility lets the admin see logs and files about running programs.
a)
Event Viewer
b)
Windows Task Manager
c)
System Information
18.
This is a system utility that brings all administrative tools and apps into one window.
a)
Event Viewer
b)
Windows Task Manager
c)
System Information
d)
Computer Management
19.
This utility displays drives attached to the system and assigns drive letters to partitions
a)
Disk management
b)
check disk
c)
format
d)
optimize
20.
This utility verifies the integrity of a file system
a)
Disk management
b)
check disk
c)
format
d)
optimize
21.
This utility erases all information on a partition
a)
Disk management
b)
check disk
c)
format
d)
optimize
22.
This utility arranges stored data on a disk into sequential blocks
a)
Disk management
b)
check disk
c)
format
d)
optimize
23.
When you want to convert partitions from FAT to NTFS, use this.
a)
Disk management
b)
check disk
c)
format
d)
optimize
24.
When you add the /f switch to this command, it will repair file system data also.
a)
Disk management
b)
check disk
c)
format
d)
optimize
25.
When your disk becomes defragmented, use this utility.
a)
Disk management
b)
check disk
c)
format
d)
optimize
100 %
