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WorksheetsConsumer Issues
Total questions: 15
Worksheet time: 8mins
Name
Class
Date
1.
An e-mail or mail message that encourages people to send copies of the message to additional people, along with money.
a)
pyramid scheme
b)
coupon scam
c)
invitation
d)
chain letter
2.
A retailer’s rules for returning or exchanging merchandise.
a)
fraud practices
b)
return policy
c)
redress
d)
costumer service
3.
Deceitful conduct for personal gain.
a)
fraud
b)
redress
c)
villain
d)
small claims court
4.
Someone who buys and uses products and services.
a)
employee
b)
service provider
c)
consumer
d)
manager
5.
A get-rich-quick plan based on recruiting more and more participants.
a)
chain letter
b)
redress
c)
pyramid scheme
d)
infomercial
6.
A court in which claims under a certain amount are settled by a judge.
a)
lawsuit
b)
small claims court
c)
settlement
d)
judgement day
7.
The right to seek legal remedy when laws are violated.
a)
redress
b)
5th amendment
c)
local laws
d)
lawsuit
8.
The illegal use of an individual’s personal information.
a)
opt out
b)
power of attorney
c)
insecurity
d)
identity theft
9.
The theft of merchandise from a store by shoppers.
a)
opt out
b)
shoplifting
c)
consumer gain
d)
embezzlement
10.
When making a complaint about a service you should…
a)
be sure your complaint is valid
b)
decide what you would like the outcome to be
c)
always be polite
d)
all of the above
11.
Teens are considered unimportant as far as being a consumer because they barely make any money.
a)
true
b)
false
12.
Shoplifting does not impact other consumers.
a)
true
b)
false
13.
When trying to settle a consumer complaint in a small claims court you must hire or obtain a lawyer.
a)
true
b)
false
14.
A salesman of a product is a great source of information about a product they sell because they are unbiased.
a)
true
b)
false
15.
The economy grows when people lose their jobs.
a)
true
b)
false
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