WorksheetsA+404 - Network Troubleshooting
Total questions: 22
Worksheet time: 17mins
Name
Class
Date
1.
You are the new IT admin, and you need to find the network configuration. What should you use?
a)
ipconfig
b)
cmd
c)
netchange
d)
newnet
2.
To get the most detailed network configuration, use this command.
a)
ipconfig /all
b)
ipconfig
c)
ipconfig /renew
d)
ipconfig /most
3.
This ipconfig switch requests new IP information from DHCP server
a)
renew
b)
release
c)
return
d)
rerun
4.
This is like ipconfig, but for Linux/Mac OS.
a)
ifconfig
b)
ipconfig
c)
unconfig
d)
wipconfig
5.
This command sends a request out and expects a response, indicating that both hosts are communicating.
a)
ping
b)
tracert
c)
ipconfig /renew
d)
nslookup
6.
If you wanted to ping a host but also follow the path at which it pings, what would you use?
a)
tracert
b)
ping
c)
tracert /ping
d)
ipconfig /most
7.
You want to find out the IP address of a hostname, like google.com, you should use...
a)
nslookup
b)
ping
c)
tracert /ping
d)
cmd
8.
You want to find out different IP statistics such as current connections and any active ports, try using...
a)
netstat
b)
naslookup
c)
ping
d)
cmd
9.
To troubleshoot issues relating to NetBIOS over TCP/IP, use the following command...
a)
nbtstat
b)
netstat
c)
statnet
d)
netnetstat
10.
This cmd utility is used for remote server management.
a)
telnet
b)
netstat
c)
ping
d)
SSH
11.
This cmd utility is used for remote server management but encrypts all communications.
a)
SSH
b)
telnet
c)
ping
d)
SHH
12.
The computer is experiencing a network problem. The first thing you do is determine that the Broadcom Ethernet NIC is working by checking Device Manager. This is also known as...
a)
Verify the network adapter
b)
Verify physical connectivity
c)
Verify the IP configuration
d)
Verify network connectivity
13.
You have confirmed that the NIC is active and drivers are good - but you notice that the Ethernet symbol in the taskbar shows a red X - you find out that the RJ-45 is not plugged in. You plug it in and the X disappears. This is also known as...
a)
Verify the network adapter
b)
Verify physical connectivity
c)
Verify the IP configuration
d)
Verify network connectivity
14.
Drivers Good. RJ-45 plugged in. There is a yellow warning sign. You run ipconfig and discover that the DNS server looks strange. You set the adapter in properties to obtain DNS server automatically. This is also known as...
a)
Verify the network adapter
b)
Verify physical connectivity
c)
Verify the IP configuration
d)
Verify network connectivity
15.
After confirming drivers, plugging in cable, checking ipconfig (and fixing any issue) you go to test your connection through the PING command. All tests GOOD. This is also known as...
a)
Verify the network adapter
b)
Verify physical connectivity
c)
Verify the IP configuration
d)
Verify network connectivity
16.
You are given a laptop that "has no internet" - it's older and likely running Windows Xp/Vista. What is the MOST likely issue?
a)
wireless switch is off
b)
does not have wifi capabilities
c)
user typed in bad password
17.
A user wants to connect Bluetooth headphones to a laptop when traveling on a plane. The devices won't connect because of airplane mode. What would you suggest?
a)
manually turn on bluetooth
b)
turn airplane mode off
c)
connect to wifi
18.
A user tries to connect to their home WIFI but keeps getting bad password messages. The password is rock&roll and is case sensitive. What could be the LIKELY issue?
a)
caps lock on
b)
shift key stuck
c)
wrong SSID
d)
wifi adapter bad
19.
A user sets up his office in the basement - he connects to wifi and downloads Chrome. He leaves while it downloads and gets a drink. Upon return, the download stopped and he was not connected to WIFI anymore. What could be the LIKELY cause of this?
a)
WIFI out of range
b)
WIFI router failure
c)
WIFI password bad
d)
WIFI not wired
20.
A user sets up a wifi router in the living near his cordless telephone and in direct sunlight. What COULD be the issues here?
a)
channel interference
b)
range issues
c)
password issues
d)
no issue
21.
You are setting up a new AP in an office environment - where is the best place to setup the AP?
a)
in the center of the office, near the water cooler
b)
in the IT closet on the left side of office
c)
in the bosses office, on the right side of office
d)
in the breakroom, near the fire tower
22.
The power goes out in your building. When everything works again, your devices are connected, but cannot "see" the internet. What should you try first?
a)
Confirm internet with ISP using direct ethernet
b)
Power off all devices and power on
c)
Replace all switches immeeditely
d)
Check wifi passwords
100 %
