WorksheetsQuick Hits Review
Total questions: 21
Worksheet time: 11mins
Name
Class
Date
1.
What is the warranty period for new phones
a)
12 Months
b)
30 Days
c)
60 Days
d)
90 Days
2.
How many days you have to return a damage device
a)
30 Days
b)
14 Days
c)
60 Days
d)
90 Days
3.
How old is Carlos Horacio Silva
a)
Older than Dirt
b)
30
c)
Forever 21
d)
No one cares
4.
Does warranty cover liquid damage
a)
Yes
b)
No
c)
Not Liquid Nitrogen
d)
Only within 30 days of reciept
5.
Does the customer get charged if they don’t returned damage equipment?
a)
yes
b)
no
c)
Only after 120 days
d)
Panthers
6.
What Does CCC stand for?
a)
customer care center
b)
customer consumer center
c)
custom car care
d)
custard cake and candy
7.
Customers can add or remove purchase blocker via
a)
Myatt app
b)
Uverse TV
c)
Remote Control
d)
Smart Watch
8.
HRAL stands for
a)
Howard robbed angel last night
b)
High Refund Activity List
c)
Heavy Refunds Active Loss
d)
David's Panther
9.
CCC Tool Type Field Purchase Type
a)
MC Major Calls
b)
Application subscription
c)
LD Long Distance Chatter
d)
PBP Pretty Panther
10.
SCCC IMULATIONS & TROUBLESHOOTING Article
a)
*178577
b)
*347277
c)
*324456
d)
*666
11.
Order Track Tool Helps with all except
a)
Appointment Status
b)
Missing Equipment
c)
Shipment Date
d)
Tracking Number
12.
MPP Stands for
a)
Magic Protection Plan
b)
Mobile Protection Plan
c)
Mobile Protection Pack
d)
My Phone Protection
13.
AT&T Mobile Insurance costs
a)
9.99 Month
b)
8.99 Month
c)
Free.99
d)
4.99Month
14.
You are covered for up to ____ claims within any ____ consecutive
months.
months.
a)
6 and 24
b)
2 and 6
c)
2 and 12
d)
Panther
15.
Mobile Protection Pack (MPP) What is it?
a)
Insurance & tech support
b)
Replacement for wet phones
c)
Tracking Triangulation
d)
Gbs Overage Protection
16.
download the AT&T Protect Plus app to their handset.
a)
True
b)
False
c)
Is it Friday?
17.
MDPP stands for
a)
Many Dark Pretty Panthers
b)
Multi-Device Protection Plan
c)
Multi Dwelling Protection Plan
d)
AT&T Multi-Device Protection Pack
18.
Customers can cover up to ______ devices for a flat monthly fee
a)
2
b)
3
c)
4
d)
6
19.
Military Suspend: What's the longest we can suspend an account
a)
3 Months
b)
6 Months
c)
39 Months
d)
9 Months
20.
On the next plan what happens to the current balance if the account is placed on military suspend??
a)
Charges due upon re-connect
b)
Charges for the phone waived
c)
Charges plus interest are due
d)
Interest is waved, charges due
21.
Which instructors know how to Juggle
a)
David & Martin
b)
Sheena & Martin
c)
Terry & Steven
d)
Jim & Sheena
100 %
