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WorksheetsCRE Lesson
Total questions: 20
Worksheet time: 3600secs
Name
Class
Date
1.
What is the meaning of "Interpret"?
a)
Check
b)
Find out
c)
Examine
d)
See and look
2.
What is the meaning of "Analyse"?
a)
Identify
b)
Repeat
c)
Find out
d)
Check
3.
What is the meaning of "Information"?
a)
Real Fact
b)
Not real
c)
Helpful
d)
Attitude
4.
What is the source of information?
a)
Customer
b)
Yahoo
c)
Google
d)
Youtube
5.
Who works within organisation?
a)
Customer
b)
Contractor
c)
Supervisor
d)
Supplier
6.
Who works outside organization?
a)
Colleague
b)
Manager
c)
Supplier
d)
Supervisor
7.
Which of the following is the mode of communication?
a)
Written
b)
Walking
c)
Bus
d)
Taxi
8.
Which of the following is not mode of communication?
a)
Grab
b)
Written
c)
Verbal
d)
Face to Face
9.
Ahmad needs to send his documents urgently, which mode of communication can help him to deliver his work effectively?
a)
Phone call
b)
Face to face
c)
Email
d)
Fax machine
10.
Mei Ling needs to meet her clients during lunch time, which mode of communication can help her to inform her relevant clients?
a)
Telephone
b)
Memo
c)
Email
d)
Face to Face
11.
" Can you give me a cup of water, please?"
Which type of information stated above?
Which type of information stated above?
a)
Instruction
b)
Memo
c)
Request
d)
Notice
12.
Beware! Keep away from this area, you might get electrocuted.
a)
Procedure
b)
Duty Roster
c)
Request
d)
Safety Guideline
13.
Which of the example below is not a good communication technique?
a)
Active Listening
b)
Control volume of voice
c)
Assert yourself
d)
Facial negativitiy
14.
Which of the principle below is the correct rule of effective communication?
a)
Active Listening
b)
Control tone of voice
c)
Consistency of message
d)
Constructive feedback
15.
What is the meaning of "Barriers"?
a)
Obstacles
b)
Easy
c)
Effective
d)
Access
16.
What is the example of "Internal Barrier"?
a)
Listen and understand
b)
Different working styles
c)
Respect each other
d)
Connectivity with listener
17.
Which example below is not included in "internal barriers" ?
a)
Not enough knowledge
b)
Emotion
c)
Physical Disability
d)
Motivated
18.
What is the meaning of "External Barriers"?
a)
Something that hinder from understanding
b)
Something inside that prevent people from understanding
c)
Something outside that prevent people from understanding
d)
Difficulties communicating with other people
19.
Which examples representing "External Barriers"?
a)
Not enough training and Not sure of responsibilities
b)
Enough communication and different working style
c)
Caring and loving
d)
External reason relating to family
20.
What is the meaning of social and cultural differences?
a)
Differences in languages, practices and religion
b)
Differences in active listening style
c)
Differences in communication techniques
d)
Differences in politeness and body language
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