WorksheetsOrganizational Behavior Chapter 1
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
The study of individual behavior and group dynamics in organizational settings describes the content of study in:
a)
Organization Theory
b)
Organization Design
c)
Organizational Behavior
d)
Organizational Development
2.
Which organizational variable(s) is(are) important to the study of group dynamics?
a)
organization structure
b)
role conflict and ambiguity
c)
job task
d)
heirarchy of authority
3.
The description of an organization as more like a snake pit, with daily conflict, distress, and struggle, would come from which level within the organization?
a)
group level
b)
organizational level
c)
individual level
d)
department level
4.
All of the following are internal behavioral processes except:
a)
cognition
b)
perceiving
c)
judging
d)
leading
5.
When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," the manager is using which perspective for Mary's behavior?
a)
internal
b)
external
c)
interactive
d)
cultural
6.
When a manager states, "Mary is an outstanding employee because she has a high need for achievement," the manager is using which explanation for Mary's behavior?
a)
internal
b)
external
c)
interactive
d)
cultural
7.
The science of human behavior and individual differences is:
a)
anthropology
b)
sociology
c)
engineering
d)
psychology
8.
The specific setting within which organizational behavior is enacted would be called the:
a)
situation
b)
external environment
c)
organizational context
d)
group
9.
The Hawthorne studies uncovered the importance of:
a)
the workflow and scheduling of work for production efficiency
b)
delegating authority downward and throughout the organization
c)
the informal organization and its impact on productivity
d)
viewing an organization as clockworks
10.
The largest sector of the 14.7 trillion dollar U.S. economy is the:
a)
manufacturing nondurable goods
b)
manufacturing durable goods
c)
service sector
d)
government purchases (local, state, federal)
11.
global competition politics quality process management
a)
global competition
b)
politics
c)
quality
d)
process management
12.
Success in international competition requires organizations to be responsive to:
a)
changes in demography
b)
changes in the marketplace, ethnic, religious and gender diversity
c)
changes in information technology
d)
changes in wage structure
13.
Which of the following approaches to quality improvement would emphasize statistical modeling techniques?
a)
Six Sigma
b)
TQM
c)
Taguchi's method
d)
the Sharuin system
14.
Toyota lost its way in the late 2000s because it:
a)
underestimated USA competition
b)
tried to increase prices higher than the market would tolerate
c)
emphasized production in the US
d)
cut costs aggressively in order to increase profitability
15.
Learning about organizational behavior can best be described as a(n):
a)
mastery of basic objective knowledge
b)
development of specific skills and abilities
c)
application of knowledge and skills
d)
multidimensional activity
16.
A questioning, probing attitude is at the core of:
a)
job performance
b)
organizational reality
c)
critical thinking
d)
subjective knowledge
17.
Acquisition of objective knowledge and skill development can occur interactively through:
a)
rote memorization
b)
experiential learning
c)
reading
d)
imitating the successful behavior of others
18.
Objective knowledge, in any field of study, is developed through:
a)
experience
b)
past practices and training
c)
a review of the relevant literature
d)
basic and applied research
19.
Developing skills is different from acquiring objective knowledge because it requires:
a)
empirical testing
b)
induction
c)
deduction
d)
structured practice and feedback
20.
In the midst of change, people often become rigid and reactive rather than open and responsive.
a)
True
b)
False
100 %
