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WorksheetsYour Professional Image & Communicating for Success
Total questions: 18
Worksheet time: 10mins
Name
Class
Date
1.
The hallmark of professionalism is?
a)
trendy makeup
b)
functional clothing
c)
politeness
d)
posture
2.
The design and planning of the workplace for maximum comfort, safety, and efficiency is known as?
a)
physics
b)
decorating
c)
architecture
d)
ergonomics
3.
Which of the following will help counter the negative effects of repetitive motions?
a)
reaching across the table when giving a manicure
b)
bending the neck when standing
c)
holding elbows away from body when cutting
d)
stretching and walking around at intervals
4.
A tennis ball is useful in exercises to release stress from repetitive movement of which body part?
a)
ankles
b)
wrist
c)
fingers
d)
shoulders
5.
An important aspect of human relations is to
a)
avoid eye contact
b)
interrupt often
c)
talk less, listen more
d)
talk more, listen less
6.
The act of successfully sharing information between two people, or groups of people, is known as?
a)
reflexive language
b)
mutual respect
c)
effective communication
d)
reflective listening
7.
Prior to sitting at your station, every new client should fill out an intake form, also called a:
a)
visual too
b)
rating card
c)
consultation card
d)
client assessment
8.
Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation?
a)
suggest options
b)
review the consultation
c)
make color recommendations
d)
discuss upkeep and maintenance
9.
When suggesting options to a client, which of the following criteria should be used?
a)
lifestyle
b)
face shape
c)
hair type
d)
All answers are correct
10.
When handling a scheduling mix-up with a client, it is recommended that?
a)
argue with the client
b)
never argue and be polite
c)
cancel the appointment
d)
cover up the issue
11.
Your posture, as well as the way you walk and move is?
a)
personal hygiene
b)
physical presentation
c)
hygiene pack
d)
reflective listening
12.
The impression you project through your outward appearance and conduct is?
a)
professional image
b)
posture
c)
reflective listening
d)
hygiene pack
13.
The daily maintenance of cleanliness through the practice of good sanitary habits is?
a)
posture
b)
professional image
c)
personal hygiene
d)
guest
14.
The collection of items to maintain sanitary habits at work is called?
a)
hygiene pack
b)
professional image
c)
posture
d)
portfolio
15.
The verbal communication with a client that determines the client's needs and how to achieve the desired results is?
a)
hygiene pack
b)
client consultation
c)
posture
d)
portfolio
16.
The term commonly used by spas because of the amount of time clients spend there is known as?
a)
portfolio
b)
posture
c)
hygiene pack
d)
guest
17.
A collection of photos of a stylist's work is called?
a)
portfolio
b)
hygiene pack
c)
guest
d)
client consultation
18.
Listening to a client and then repeating, in your own words, what you think the client is telling you is called?
a)
client consultation
b)
portfolio
c)
reflective listening
d)
guest
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