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WorksheetsBusiness Comm Ch. 2 Quiz
Total questions: 25
Worksheet time: 2hrs 5mins
Name
Class
Date
1.
1. One of the DISADVANTAGES teams is increased diversity of views.
a)
True
b)
False
2.
2. Groupthink is a situation in which peer pressure causes individual team members to withhold contrary of unpopular opinions.
a)
True
b)
False
3.
2. A ___________ is private, counterproductive motives, such as a desire to take control of the group.
a)
Parliamentary procedure
b)
Nonverbal communication
c)
Committee
d)
Hidden agenda
4.
4. Constructive feedback DOES NOT focus on the process and outcomes of communication.
a)
True
b)
False
5.
5. Destructive feedback:
a)
Delivers criticism
b)
Offers no guidance
c)
Does not stimulate improvement
d)
All of the above
6.
6. When preparing for a meeting it is best to plan it for the afternoon because people are more alert at the end of the day.
a)
True
b)
False
7.
7. Virtual Meetings can dramatically increase costs.
a)
True
b)
False
8.
8. Critical listening is used to understand and evaluate the meaning of the speaker's message on several levels.
a)
True
b)
False
9.
9. Active Listening involves listeners staying more focused by turning off their own biases in order to truly hear and understand what the other party is saying.
a)
True
b)
False
10.
An effective listener interrupts the speaker whenever they disagree or don't understand.
a)
True
b)
False
11.
11. Effective Listeners look for opportunities to learn.
a)
True
b)
False
12.
12. Selecting obnoxious ring tones, talking loudly in open offices or public spaces, using your phone right next to someone else, and invading someone's privacy by using your camera phone without permission WILL REFLECT NEGATIVELY ON YOU.
a)
True
b)
False
13.
13. Speaking clearly and getting to the point will improve your phone skills.
a)
True
b)
False
14.
14. The interactions and processes that take place among the members of a team is known as:
a)
Team
b)
Content listening
c)
Committees
d)
Group dynamics
15.
15. Always identify yourself and your company when making or answering a business call.
a)
True
b)
False
16.
Working together to meet complex challenges is known as:
a)
Norms
b)
Groupthink
c)
Active listening
d)
Collaboration
17.
Active listening is making a conscious effort to turn off filters and biases to truly hear and understand what someone is saying.
a)
True
b)
False
18.
It's a virtual guarantee that you will be expected to collaborate in at least some of your future work activities.
a)
True
b)
False
19.
Some of the advantages of teams are:
a)
Increased information and knowledge.
b)
Higher performance levels.
c)
Increased diversity of views.
d)
All of the above.
20.
The 4 planning tasks on page 41 for a meeting include: Defining your purpose, Selecting participants for the meeting, Choosing the venue and the time, and setting the__________.
a)
Personal attack
b)
Destructive feedback
c)
Conflict
d)
Agenda
21.
A special type of website that allows anyone with access to add new material and edit existing material is known as:
a)
Wiki
b)
Committee
c)
Norms
d)
Team
22.
Improving your phone skills includes:
a)
Answering promptly
b)
Being brief and professional when recording a message.
c)
Slowing down when conversing with people whose native language isn't the same as yours.
d)
All of the above.
23.
Business etiquette online includes:
a)
Staying focused on the original topic.
b)
Avoiding personal attacks.
c)
Not wasting others' time with sloppy, confusing, or incomplete messages.
d)
All of the above.
24.
You should ALWAYS think about the affect you'll have on others before using virtual assistants such as; Siri and iPhones.
a)
True
b)
False
25.
Although it isn't always thought of as an element of etiquette, your personal appearance in the workplace sends a strong signal to managers, colleagues, and customers.
a)
True
b)
False
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