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WorksheetsManagement-Chapter 1.1/1.2
Total questions: 13
Worksheet time: 7mins
Name
Class
Date
1.
What are examples of first line managers?
a)
Division/Regional/Plant Manager
b)
Department head/Supervisor/Team leader
c)
CEO/President/VP
d)
Board of Directors
2.
What is the role of middle managers?
a)
Persons in charge of relatively large departments or divisions, consisting of several smaller work units or teams
b)
Someone who is formally in charge of a small work group composed of nonmanagerial workers
c)
Members elected by stockholders to represent their ownership interests
d)
Part of senior management team responsible for performance of an organization as a whole or for one of its larger parts
3.
The three levels of management are:
a)
First-Second-Third
b)
Bottom-Middle-Board
c)
Technical-Human-Conceptual
d)
Top-Middle-First Line
4.
Bob is responsible for a group of manufacturing assembly workers who report to him. Tom is a _______manager
a)
First Line
b)
Top
c)
Middle
d)
Board
5.
True/False: Board of Directors are elected by stockholders
a)
False
b)
True
6.
Define the term: Describes the requirement of one person to answer to a higher authority for performance achieved in his/her area of work responsibility
a)
Effective Manager
b)
Informational Management
c)
Accountability
d)
Job Securing
7.
Which of the following management issues is most associated with the concept of "quality of work life"?
a)
Continuous Improvement
b)
Top Quality Management
c)
Job Satisfaction
d)
Customer Service
8.
What management model is this: Top managers support team leaders and managers who support operating workers who serve customers and clients
a)
Managerial Pyramid
b)
Upside-Down Pyramid
c)
The Business Model
d)
The Management Model
9.
Management process is:
a)
Setting performance objectives and deciding how to achieve them
b)
planning, organizing, leading and controlling the use of resources to accomplish performance goals
c)
Measuring performance and taking action to ensure desired results
d)
Inspiring people to work hard to achieve high performance
10.
Decisional Roles:
a)
The way in which the manager interacts and communicates with those around them
b)
The way in which a manager exchanges and processes information
c)
Entrepreneur; negotiator
d)
The way in which a manager utilizes information in decision making
11.
True/False: For Top level technical skills are the most imperative
a)
False
b)
True
12.
Emotional Intelligence includes
a)
Self awareness
b)
Self regulation
c)
Motivation
d)
All of the Above
13.
6 Must-have managerial skills: Teamwork, Self management, Leadership, Critical thinking, Professionalism, and ________
a)
Communication
b)
Discipline
c)
Interpersonal Skills
d)
Problem Solving
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