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WorksheetsDigital - Are you a Digi expert?
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
Due to a recent incident, wherein the customer’s card was compromised that resulted in several fraudulent transactions in the account, the customer became really anxious about his account security. Which digital option can you offer so that the customer will be notified realtime whenever a transaction was made?
a)
Payments tab > Manage Auto pay
b)
Instant Reissuance feature
c)
Messages and Alerts tab > Set alerts
2.
The customer called in to make a payment. He missed last month's payment and is requesting for a past due fee waiver. Which digital feature can we offer?
a)
Secondlook
b)
Autopay option
c)
Cardlock
3.
The customer will be traveling next week and will need to know location of branches/ATMS so that they would be able to do cash advance. Which digital feature will enable the customer to use our Branch/ATM locator while traveling?
a)
Services Tab > Transfer a Balance
b)
Branch or ATM Locator
c)
Autopay
Creditwise
Creditwise
4.
The customer called in and reported several fraudulent transactions on his credit card. After filing LSRP, the customer remembered that he was supposed to buy some groceries the next day. The customer is in possession of the card. Which digital feature can we offer?
a)
Fraud Alert Notification
b)
Second Look
c)
Fraud Unlock
Creditwise
Creditwise
5.
The customer called in and reported a credit card missing. After filing LSRP, the customer remembered that he will need to order some goods online. Which digital feature can we offer?
a)
Instant Reissuance Feature
b)
Fraud unlock
Fraud Unlock
Fraud Unlock
c)
Second look
6.
The customer would like the ability to process balance transfers by himself as soon as the option becomes available. Which digital feature can help the customer process balance transfer?
a)
Payments tab > Manage Auto pay
b)
Accounts tab > Statements and Documents
c)
Services Tab > Transfer a Balance
7.
The customer reported that they misplaced their card, wants to block it temporarily. Which digital feature can we offer?
a)
Card lock
b)
Second Look
c)
Fraudunlock
8.
The customer is transacting with a merchant that only accepts cash. The customer never requested for a pin in the past and does not wish to wait for the pin to be sent to him in the mail. Which digital feature can you offer to generate a pin real-time.
a)
Services tab > More > Get a cash advance / Request PIN
b)
Profile Pic > Settings > Request for PIN
c)
Accounts tab > Statements and Documents > Request for PIN
9.
The customer called in to dispute auto renewal for an annual subscription.Which digital feature can we offer?
a)
Second Look
b)
Card Lock
c)
Instant Reissuance
10.
The customer forgot online account password. Select which digital feature can help CM in requesting for a password change.
a)
Forgot Username and Password
b)
Services Tab > More > Forgot Password
c)
Profile Pic > Settings > Request to Reset Password
Reset
