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WorksheetsAppliance
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
Who do you call if there is a problem m with an appliance delivery?
a)
Call 1-877-946-9843 8 am to 7pm Mon to Fri and 8am to 5pm on Saturday
b)
Call 1-800- homedepot 8am to 7pm Mon to Fri and 5 pm on Saturday
c)
Call 1-800-946-9843 8am to 7pm Mon to Fri and 8am to 5pm on Saturday
d)
Call 1-800- heaters Mon to Fri 8am to 7pm and 8am to 5pm on Saturday.
2.
How long does a customer have to report damaged to appliances
a)
Within 7 days
b)
Within 48 hours
c)
Within 24 hours
d)
Within 5 days
3.
What is the specialty department of the week?
a)
Flooring
b)
Kitchens and Appliances
c)
Millwork
d)
Lead generation
4.
What are the two departments that exceeded sales plan last week?
a)
Flooring and Kitchens
b)
Flooring and Millwork
c)
Millwork and Decor
d)
Flooring and Decor
5.
What two departments showed a positive comp in sales last week
a)
Millwork and Decor
b)
Kitchens/Appliances and Decor
c)
Flooring and Kitchens
d)
Kitchens and Flooring
6.
What is the for goal for HDPP attachment for appliances
a)
10.6%
b)
18.9%
c)
15%
d)
17%
7.
How much reimbursement on cosmetic parts does a customer with an HDPP receive?
a)
25%
b)
50%
c)
20%
d)
30%
8.
What department was the highest over plan last week?
a)
Kitchens
b)
Plumbing
c)
Lumber
d)
Seasonal
9.
What department is the highest over plan HTD?
a)
Lumber
b)
Millwork
c)
Seasonal
d)
Hardware
10.
What is the goal for associate involvement and where do we currently stand?
a)
Goal 44% Standing 25.8%
b)
Goal 40% Standing 27.5%
c)
Goal 44% Standing 27%
d)
Goal 40% Standing 24.1%
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