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WorksheetsEmail Etiquette
Total questions: 37
Worksheet time: 19mins
Name
Class
Date
1.
What does email stand for?
a)
Electronic Mail
b)
Everywhere Mail
c)
Electric Mail
2.
Email etiquette is
a)
Behaviour you should use when writing or answering an email message
b)
A French word for email writing
c)
Sending emails via the Post Office
3.
CC will
a)
Send a copy to others
b)
Send a copy to my inbox
c)
Send a copy to everyone
4.
"CC" means
a)
Carbon Copy
b)
Credit Card
c)
Colour Copy
5.
Request a Delivery Receipt means
a)
Tracks and advises when an email has been delivered
b)
Allows you to decide when you wish the email to be delivered
c)
Delivers the email personally to the recipient
6.
BCC
a)
Other people will not see that person's email address
b)
The sender does not know who receives the emails
c)
Email address are available to everyone
7.
"BCC" means
a)
Blind Carbon Copy
b)
Best Correct Copy
c)
Before Care Copy
8.
Mail Rules
a)
How to treat incoming e-mails depending on certain conditions
b)
How to behave when you post mail
c)
How to write a mail rule
9.
Request a Read Receipt means
a)
Tracks and advises when an email has been read
b)
Reads the email for the recipient
c)
Receives the email for the sender
10.
You can attach files to an email
a)
Yes
b)
No
c)
Maybe
11.
A signature box
a)
Allows you precreate your signature so it appears on all outgoing email messages
b)
A box where you can sign the email before you send it
c)
Signature boxes that show available email signature features
12.
Should I reply to all emails
a)
Yes - even if it is just a 'thank you'
b)
No I'm too busy to reply
c)
Never
13.
Why write a subject line?
a)
To give a clear and concise/brief overview of the email contents
b)
To create a bad impression of the email
c)
To lie about what the email is about
14.
Reply All
a)
Ensures everyone on the email list gets a copy of my email
b)
I want everyone to know what I am writing about
c)
All replies will be answered
15.
Proof-read before sending
a)
Use the Spell and Grammer check
b)
Read through it myself
c)
Get a colleague to read it before sending
16.
Email in Capitals means
a)
SHOUTING
b)
The importance of the email
c)
The caps lock is left on
17.
What is email?
a)
Messages distributed by electronic means from one computer user to one or more recipients via a network
b)
Messages distributed by post
c)
Messages distributed by carrier pigeon
18.
Out of Office Notice
a)
Automatic reply to sender that I am away and not in the office
b)
Advises everyone that I am on holiday
c)
No need to set one up - they can wait until I return
19.
Preview Pane
a)
An area of the Inbox display screen where the contents of messages can be viewed without opening them
b)
Allows you to reply without even viewing any part of the email
c)
Reviews the email for you automatically
20.
Favourites
a)
List of selected web pages that can be visted with a single mouse click
b)
Gives a History of all the favourite places you enjoy visiting
c)
Hidden web pages for special favourite occasions
21.
Rules
a)
Enables emails to go directly into different folders in your inbox
b)
Orders received from your employer
c)
Outbox emails that have not been sent
22.
Recycle Bin
a)
An area of storage where deleted files are held temporarily before being deleted completely.
b)
A good way to recycle old emails and reuse them
c)
Getting into the habit of recycling for the future
23.
Contact List
a)
A group of several mail addresses than can be accessed with a single name.
b)
Contacts that I need to phone for business purposes
c)
A list of all available contacts that may be of use to me
24.
Compressing a file (Zip it up)
a)
Enables the file to be attached and sent quicker
b)
Enables you to send it the next day
c)
Enables you to store it until you want to use it
25.
Spoofing means
a)
Receiving emails that appear legitmate, but in reality are scam attempts to gain unauthorised access
b)
Proof reading someone else's emails
c)
Protecting yourself against a scam attack
26.
Web Browser
a)
Software application for access to the WWW
b)
Web accounting acceptable to the browser
c)
Spider Web that enables you to browse
27.
WWW stands for
a)
World Wide Web
b)
Web World Wide
c)
Windows Web Wide
28.
Body of email
a)
Area to type your email message
b)
Outlines what you will say in your email
c)
Email part of your body
29.
Junk email
a)
Email spam where unsolicited messages are sent by email
b)
Rubbish that needs to be thrown away
c)
Junk that arrives on my desk each morning
30.
Inbox
a)
Where emails arrive
b)
Box where you can put in your mail
c)
An App you can download
31.
Outbox
a)
Email that has failed to send
b)
Email that has gone out
c)
Box where you can keep your messages
32.
Sent
a)
List of emails sent
b)
Emails that need to be sent out
c)
Email that is waiting for attention
33.
Drafts
a)
Email not sent yet
b)
Template of an email
c)
Email sent yesterday
34.
Forward
a)
Re-sending an email message delivered to one email address to a possibly different email address
b)
To step forward and own up to sending the email
c)
Deciding who to send the email to next
35.
Spam Filter
a)
Detects unsolicited and unwanted email and prevent those messages from getting to a user's inbox
b)
Filter than can be put onto the computer screen to stop spam getting into the computer
c)
Spam knowledge to ensure that no spam will get through to your inbox
36.
Phishing
a)
Attempting to gain usernames, passwords and credit card details unlawfully
b)
Going out and catching a Phish so that you can cook it later
c)
Asking people around you if you can have their address
37.
Appointment
a)
Activities that you schedule in your calendar that do not involve inviting other people
b)
Arrangement to meet someone at a particular time and place
c)
Message received from your dentist about your next appointment
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