WorksheetsDevice Upgrade Programs
Total questions: 18
Worksheet time: 27mins
A customer with grandfathered JUMP! can upgrade twice every 6-months after their enrollment requirement ends.
True
False
An insurance feature that includes device protection, AppleCare services, McAfee Security, and Personal Help Desk?
JUMP! 2
JUMP! Plus
JUMP! with PDP
JUMP!
A customer on _______ may have to pay up to $100 per damage type on Smartpicks devices and $250 per damage type on all other devices if they choose not to pay for insurance coverage.
EIP
JOD
Loan
JUMP!
What insurance feature that includes device protection and AppleCare services?
JUMP! with PDP
JUMP! 2
JUMP! on Demand
JUMP!
Provides customers the flexibility to upgrade up to once every 30 days. The 30-day counter begins on the day they receive the device.
JOD
EIP
POIP
JUMP 2.0
True or False.Only the Billing Responsible Party and Authorized Users are able to initiate JOD upgrades.
True
False
For BAN to BAN move, JOD balance transfers are not supported. True or False
True
False
Taxes are not charged at the time of lease initiation but are charged on down payments and future installments on plans that have included taxes and fees.
JOD
JUMP 2.0
Loan.
JOD
JUMP 2.0
At the end of the 18 payments on a leased JUMP! On Demand device, the customer does not own the device and must choose one of these options:Select all that apply.
Turn in the device at Retail and pay any damage fees (if applicable).
Complete a JUMP! On Demand upgrade to another device and turn in the original device at Retail.
Opens a POIP (Purchase Option Installment Plan) to finance the purchase option price to own the device.
Pay the POP (Purchase Option Price) plus applicable taxes to own the device
