WorksheetsRecap 1
Total questions: 23
Worksheet time: 1hrs 9mins
Name
Class
Date
1.
how do we verify a DFC broker?
a)
Broker Code / Broker House Code
b)
Broker Entity Number / Broker House Entity number
c)
Name and date of birth
d)
Broker Practice number
2.
When we have received information that was missing in PR Callback stage, where does the application move to?
a)
Pr Scanned info pool
b)
Capture pool
c)
Underwriting pool
d)
Checking pool
3.
How do we register a new member DHMS application where member is joining through a non-compulsory employer group?
a)
MAF
b)
175
c)
ADD
d)
S1Z
4.
What supporting documents are required for an HMC member when joining keycare?
a)
3 months bank statements, 3 months payslips
b)
No supporting docs
c)
Latest payslip
d)
Payroll extract, 1 month bank statement
5.
Where does the application route to once we have received the counter offer letter from the member?
a)
Underwriting
b)
Receipting
c)
Scanned Info
d)
Activation
6.
In 1st Time Pr, we call members to advise of missing info. After we have advised of the missing info we need to...........?
a)
Update details and move case
b)
Cancel the application
c)
Generate PR requirement
d)
Move the case back to the Checking pool
7.
Members that have never been on a medical aid or have broken cover for more than 90 days are placed in what category?
a)
CAT A
b)
CAT B
c)
CAT C
d)
HMS
8.
If a CAT B member has a preexisting condition, we may impose the following waiting periods....
a)
3 months general waiting period
b)
12 months condition specific waiting period
c)
3 months waiting period and 12 months condition specific waiting periods
d)
no waiting periods will apply
9.
What does PMB stand for?
a)
Pietermaritzburg
b)
Prescribed Maximum Benefits
c)
Prescribed Minimum Benefits
d)
Pro rated Minimum Benefits
10.
CAT A members have no access to PMBs
a)
TRUE
b)
FALSE
11.
Members joining through HMC must join within 60 days of employment.
a)
TRUE
b)
FALSE
12.
LJPs will always apply to STATUS D employees even when joining within 90 days of employment.
a)
TRUE
b)
FALSE
13.
We will add a new born onto the membership from date of birth, free of underwriting if the application is received within........
a)
30 days
b)
60 days
c)
90 days
d)
120 days
14.
Which of the following does NOT describe an adult dependant.
a)
The divorced spouse of a member
b)
The relative, whether by affinity or blood (first bloodline) of a member
c)
A person with whom the member has a relationship similar to the relationship of legally married spouses.
d)
Non of the above
15.
Indexers will send the application form back to the sender if there are missing pages or if the application is illegible.
a)
TRUE
b)
FALSE
16.
An HMC member must not be referred to their HR if they would like to cancel their entire membership.
a)
TRUE
b)
FALSE
17.
When a member asks for assistance to join the medical aid, we must....
a)
Explain the different plans and give them advice on one that suits their budge
b)
Log a lead
c)
Refer them to Client Services department
18.
Who is the Service Executive of COST Service team
a)
Tyran Naidoo
b)
Roxan Naidoo
c)
Adrian Fransch
d)
Hennie Van Staden
19.
How many values do we live by at Discovery?
a)
6
b)
8
c)
10
d)
7
20.
Which of the below statements is NOT on our Service Charter?
a)
No traffic jams on the extra mile
b)
What I do matters
c)
World class service is our number one priority
d)
I take full accountability and always keep my promise
21.
The only city in the world built on two continents.
a)
Rome
b)
Istanbul
c)
Monaco
d)
Cairo
22.
Top-up insurance, life assurance and overseas cover does not qualify as previous medical cover.
a)
TRUE
b)
FALSE
23.
What is underwriting
a)
A tool that assist Discovery to decline sickly members
b)
Underwriting is a risk management tool that assists medical schemes in maintaining their long-term sustainability
c)
Underwriting is a financial management tool that assists medical schemes in maintaining their long-term sustainability
d)
A tool that assist Discovery to decline high risk members to maintain its sustainability
100 %
