WorksheetsCC45- Lesson 1.02 Vocats Review
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
Which often has the most effect on the understanding of a spoken message?
a)
What is said
b)
What is heard
c)
Nonverbal communication
d)
Voice tone
2.
When taking a telephone message at the workplace, it is best for the person to:
a)
rely on his/her memory.
b)
write the message down.
c)
tell the message to someone.
d)
tell the caller to call back later.
3.
Most ethics problems in the workplace involve:
a)
Loyalty
b)
Dishonesty
c)
Punctuality
d)
Confidentiality
4.
When a conflict arises between two coworkers, the best solution is to
a)
go directly to the supervisor without first discussing the problem.
b)
fight it out with the coworker after work
c)
avoid the coworker altogether.
d)
communicate with the coworker to seek a solution
5.
A result of using teamwork in an organization is:
a)
Less competition
b)
Equal salaries
c)
Decreased worker morale
d)
Increased production and output
6.
When peers at work offer suggestions to correct a weakness, a person should:
a)
Become defensive
b)
Ignore them
c)
Consider their suggestions
d)
Always accept their advice
7.
Why is consensus important?
a)
Group members can support a decision and move forward.
b)
Group communication is weakened.
c)
It causes resentment on part of some group members.
d)
It allows part of the group to move forward
8.
For the employee, teamwork usually results in:
a)
Loss of communication
b)
Lower self-esteem
c)
Greater insurance coverage
d)
Increased morale
9.
A leader’s willingness to take credit and blame for his/her actions is called:
a)
Accountability
b)
Decisiveness
c)
Empathy
d)
Vision
10.
Reading is important in the workplace because of the need to read:
a)
Shakespeare’s great works.
b)
a personal text from a coworker.
c)
instructions from the supervisor .
d)
TV Guide
11.
To get along better with your coworkers:
a)
listen and answer questions briefly and positively.
b)
always tell the supervisor what coworkers say.
c)
do not say anything to anyone.
d)
ask the supervisor before repeating gossip.
12.
Which represents ethical behavior in the workplace?
a)
Replacing money stolen out of the cash drawer
b)
Taking a one-hour lunch instead of 30 minutes when the boss is away
c)
Reporting a coworker who is stealing merchandise
d)
Deliberately shipping damaged goods to a customer
13.
When speaking to someone at work about a conflict:
a)
talk to him/her in front of other people.
b)
try to embarrass him/her.
c)
use "you" messages.
d)
use "I" messages.
14.
Communication skills include:
a)
Reading
b)
Math
c)
Health
d)
Science
15.
Which is a benefit of conflict?
a)
Differences are often settled
b)
Workplace injuries are prevented.
c)
Stress is caused.
d)
Relationships are weakened.
16.
When addressing someone involved in a conflict:
a)
use "you" messages.
b)
use profanity.
c)
talk to him/her in a private location.
d)
speak loudly and sharply
17.
The words "To," "From," "Date," and "Subject" appear in the heading of a:
a)
Memorandum
b)
Business Letter
c)
Table of Contents
d)
Newsletter
18.
When answering the phone at work, it is appropriate to:
a)
Chew gum
b)
Use slang terms
c)
Identify oneself and the company
d)
Place the caller on hold immediately
19.
What skill helps a person follow oral directions?
a)
Setting goals
b)
Speaking clearly
c)
Listening carefully
d)
Multitasking
20.
Which exemplifies positive communication skills at work?
a)
Always telling jokes
b)
Responding to memos, phone messages, and e-mails promptly
c)
Never offering an opinion at meetings
d)
Making personal phone calls early in the day
100 %
